TalentLMS vs. Skilljar by Gainsight

TalentLMS is user-friendly enough for someone new to LMS management can get a site up and running in a relatively quick manner. It is rather intuitive to operate. My needs have been a rather small scale of 400 learners and TalentLMS more than meets the need to produce a professional-looking and operational website to send customers and staff. The point here is that although I do not know how well it can be up-scaled, it certainly delivers for small to medium organizations to need to get content online

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Content creation tool for training lessons.
• Managing and organizing users
• Provides comprehensive library of pre-made courses.
• Very easy to use, out of the box.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• It should be easier to re-send someone their initial course assignment email notification. The notification engine is a little non-intuitive.
• I was trying to add a user to our account the other day (not a user - an internal employee that I wanted to give access to our system) and I had trouble finding it

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

The ease of use, the robustness of the offering, and familiarity. It does everything we need and probably more. We likley don't utilize all the functionality it has as it does what we want it to without having to dig that deep into its tools. Their course library also has saved us some time in terms of saving time from creating some basic courses.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The system is intuitive. It does not have a lot of features that are hidden behind secret menus or elsewhere. There are often multiple ways to get to the same place through different menus without having to go back to the home or root menu. It makes things pretty easy. Additionally, if there is something I can't figure out, there is documentation available to help with that.

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

I have never run into an issue with downtime in 5 plus years.

It loads fast. Screen transitions are quick. Nothing seems to ever lag.

The search feature alone is outstanding. When we needed technical assistance, it was provided with ease and clarity. Any representative we have worked with has been professional, knowledgeable, and good to work with, even if we were in different time zones or areas of the world.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Implementation was relatively easy. When we set up a second branch, we needed a little help. But the support area is well-detailed. My clients had no experience with an LMS and their digital skills were limited. We had a long way to go. Nevertheless, it was relatively easy. It was rather quick!

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

Out of the box, Talent is easier to use than Learn Dash, which can be quite convoluted to set up, as it requires the integration and configuration of multiple plugins. As a result, we spent a lot less time getting things set up in Talent than LearnDash. Talent was also much less expensive than Litmos.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

The product can create as similar or unique experiences for different branches as you want for training purposes

• We have dental practices across the United states; the TalentLMS platform helps us train out staff with one process. Standardization across 107 practice to track all of regulatory and compliance training needs.
• Over the course of the last four years we have recruited internal faculty to help develop content and they find the TalentLMS platform very easy to author material.
• Creating content ourselves saves a tremendous amount of money each year

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.