Epicor Kinetic vs. SAP S/4HANA Cloud

Epicor ERP is great for manufacturing companies, whether you make the same widget every time or if you a make custom widgets, this ERP system can handle it. If you have multiple plants, or multiple companies, Epicor ERP can handle it. Works in the US and internationally also. I do not think the EPR system would be the best choice if you are a distributor or a retailer.

Incentivized

The software reduces the stress of managing multiple departments in the supply chain sector. It offers great performance for both small and large businesses. With the built-in AI, it improves the overall efficiency of the organization and helps in reducing maintenance. The product customer care and support services are available 24/7.

Incentivized

• Our version evolved from Vantage, and to be honest, I'm not really impressed yet. I've seen good examples so am aware it's due to implementation errors, rather than Epicor shortcomings.
• Unfortunately, our version of the product configurator is very slow.
• The need for well educated/trained consultants to get a proper implementation should be addressed well by Epicor, as this also determines user experience to a great extent. There is no true fall-back for improper implementation.

Incentivized

• SAP S/4HANA Cloud is entirely based on continuously monitored processes enhanced in numerous operational business areas.
• The solution allows the immediate analysis of company performance indicators due to enhanced functions.
• Ideally built on future technologies, the organization’s platform aims at providing a system intended to expand based on business complexity.

Incentivized

• Maybe this was really smooth, but it seemed like implementation was a lot of work. As part of a 4 person implementation team, it took us a month or so of going through tutorials, the help files, and meeting with Epicor consultants to learn how we wanted to use Epicor (that month was pretty light, maybe 5-6 hours per week for each of us). Then it took about 3 months setting up Epicor to meet our needs. (The 4 of us each worked 25-30 hours a week during those 3 months on the implementation since we still had production work to do)
• Epicor can be overwhelming for new users. Our normal users have a hard time at first getting used to it because there is so much to see, learn and do in it, epecially for people with less technical expertise.
• As the person on the implementation team in charge of customizations, my biggest complaint is the lack of documentation on programming in Epicor. While they do have great documentation on how to use many of their built in customization tools, they give you the ability to write code in C# that should allow you to do anything. But, there is very little to no documentation on the API (Application Programming Interface). Most other programs will have a large help file where users can see the thousands of functions available to program within the system with info on what the functions do, how they are accessed and what inputs they need and sample code for each function. With Epicor.. nope, nothing. Maybe if you buy their SDK for another $24,000 they will have a help file included with that. I don't know.

Incentivized

• The beginner's user-friendly UI can help learners learn easily, and it feels a bit complex.
• Implementation of AI bot on common tasks.
• There are no offline functionality that users can use remotely.
• As the scalability of the products grows, they become more expensive.

Incentivized

I am not part of the team that makes this decision but I would recommend renewing the contract. Most employees at Tennant are long term employees and would find it difficult to change to a different software. They are comfortable using SAP.

Incentivized

I give this rating because the software has good functionality and usability. The system does not crash and can also be maintained under overall conditions in any business function. We utilize this to communicate effectively in various areas and make informed business decisions. This is highly rated as we make other changes to our organization

Incentivized

SAP S/4HANA Cloud has a super flexible and intuitive dashboard, allowing every user to navigate effectively. It also has powerful customer help, which acts as a guide for new subscribers. The features deployed are realistic and functional, without defects. Constant changes and updates are proactively shared.

Incentivized

If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.

Incentivized

The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.

More effective

Incentivized

SAP requires
a lot of internal and external resources to complete its successful
implementation. The cloud version requires a deeper understanding of the
different capabilities of the local systems (hardware) and the connection
towards your local IT team. We found several problems on our systems that we
couldn't foresee before the implementation and roll out.

Incentivized

Epicor ERP has similar functionality to Made2Manage, but is much more flexible and has significantly more additional modules and support available. Versus PeopleSoft, it becomes an unfair comparison, as Epicor is mid-market and PeopleSoft is large-market. Having said that, Epicor is easier to both implement and use, but has far less flexibility. IQMS is the biggest competitor if in the manufacturing space, particularly injection molding, as IQMS is fast becoming a de-facto "standard".

Incentivized

Previously we had implemented Azure Cloud Services which had cost us excessively compared to SAP cloud. Also I found the user interface easier to work with compared to the azure cloud as well. Overall the features are really good compared to Azure and cost is also less compared to it

Incentivized

At first, it is difficult to convince every one of its immense capabilities but once the scalability is tapped into some it becomes easier to show and convince how well suited the system is for many disciplines. With constant upgrades and updates, there really just isn't a limit to what can be accomplished.

Incentivized

• Getting better information from custom reports
• Getting better information from modules because they require employees to enter more information and have more fields for them to enter information
• Making some repeat processes quicker, so users can get done with tasks quicker

Incentivized

• Surpasses many well reputed applications in terms of performance and data insight when you are into SAP products
• More reliable and secure as we are not going to create multiple copy of master data, one single shared master data and all will work like charm
• For authentication we can also use Microsoft MFA or Google single sign-on , so less complexity
• For customized business process, we can implement extension packages which are like templates

Incentivized