Epicor ECM vs. FileCloud

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.

Incentivized

FileCloud is perfect for an environment where they have to adhere to certain audit requirements and where it forces companies to keep their data on-premise. Doing this, companies can still do all of their DLP scans, File Integrity Management, and other things and still make their data easily accessible via HTTPS or other means like FileCloud Drive. If a company is able to utilize cloud-based storage such as Dropbox, One Drive, etc. Then perhaps FileCloud would not be as suited for that particular company.

Incentivized

• Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
• We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
• The functionalities are straight forward, so it is not hard to use the docStar system.

Incentivized

• Access internal file server data from anywhere on the planet with an internet connection.
• Send out emails with expiration dates, password links, and access control.
• Ability to send out attachments that are over the email limits for downloading.
• It integrates with NTFS and Active Directory.
• Integration plugin for Outlook and Office applications.

Incentivized

• The procedure to save documents is cumbersome -- too many steps.
• The naming process is not intuitive.
• Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar.
• Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.

Incentivized

• Updates need to be more apparent to FileCloud Drive
• Uninstall/Reinstall was needed to fix most issues
• Cost

Incentivized

Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.

Incentivized

Briefly evaluated Veeam before settling on new DMS that had these features. That product looked outstanding, but couldn't justify the duplication of costs for similar results. Did not get a lot of chance to use it, but the mobile availability to access the console looked great and easy to use.

Incentivized

The one thing FileCloud has over all other cloud products I have used such as OneDrive, Dropbox, and Box is that you are hosting everything on your own server. You don't have to rely on Microsoft or any other company to maintain the servers and hope that they don't have a large issue to where you can't access your files. As long as you can access your server, you can get to your files.

Incentivized

• We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.

Incentivized

• Allowed us to share our files easily
• Allowed us to manage our cloud shares as we saw fit
• The need to uninstall/reinstall after every other update was a little time consuming

Incentivized