Epic vs. WebPT

Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.

Incentivized

WebPT is well designed for some areas of rehab but not well suited for others. Speech seems to be a challenge for this type of EMR. Perhaps not the best type for this discipline due to limitations. For the other disciplines, it would be nice if the system suggested only specific tests per diagnosis code rather than all available tests in the EMR

Incentivized

• Updated technology. Epic consistently stays up to date and advances their technology and features.
• Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
• Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.

Incentivized

• Ability to store patient information, PMH, and electronic documents in a concise manner and the ability to add additional notes and descriptions to the account.
• Scheduler is easy to manage - schedule patients, add providers, move the order of providers, quick links for patient (i.e. update status like check-in / no-show / cancel, make a payment, get to account, etc), color code visits, track # of visits per provider for each date of service.
• For what I need to do in the accounting department, I like how I can print out the daily schedule with ease, the color coded dots next to the patient name to indicate whether a note has been started, in progress, or completed, print out payment logs.
• Adding insurances and medical providers is easy and stress-free.
• Our PS likes that they can fax reports from WebPT to doctors and adjusters with ease (aside from the occasional glitches).

Incentivized

• Difficult to find what you need.
• Almost impossible to correct mistakes.
• Multiple screens must be navigated to get to what you want.

Incentivized

• I like that it carries forward information from previous notes. I also wonder, though, if there could be a more comprehensive "archive" of activities we had done in the past rather than only copying and paste from the previous note.
• I like seeing a few comparisons of my outcome measures--when writing a progress note, I don't just want to see the last measure. Seeing the last 3-4 values from the test would have been helpful to really see different trends.
• Fewer click boxes in the evals would be helpful to keep things moving along at some points. I appreciate the variety offered, but also struggle with how much clicking there is to get through.

Incentivized

It is beyond measure the best EHR on the market.

Incentivized

I gave it 9/10 for renewal because I have been using it for so long. It takes a long time to learn new documentation systems. I do not want to use valuable time on that. I also like that it flows directly into billing.

Incentivized

My organization has been using the Epic platform for 10 years and counting! Epic has continuously improved and updated the system to align with current best practices and meet the needs of members and their patients. As an FQHC, we provide medical, dental, and mental health services, and it is essential to have access to all the patients' health information in one place. Integrating Care Everywhere and Telehealth options embedded directly in the EHR has greatly improved our ability to take the best care of each patient who walks through our doors.

Incentivized

It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note

Incentivized

It is always available to me when needed thankfully, I hadn’t had a moment or a time when I was unable to access it when needed. My practice's power went out once which was the only incident when it was unavailable to everyone on the team but again, it had nothing to do with the availability offered by this product.

Incentivized

Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.

Incentivized

A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.

Incentivized

Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable

Incentivized

Well-vetted lesson plans that teach you what you need to know for success.

Incentivized

I was trained by an in house employee. It was very easy to learn. The EMR is pretty self explanatory. When you click on something to complete a task, it doesn't take an extra 10 steps, what the action says, is what it does

Incentivized

While not as effective as in-person training, it is still adequate.

Incentivized

The training was in depth, with great visuals to guide me to gradually learn how to navigate WebPT & the the sources within WebPT. I found this to be efficient due to the simplicity of WebPT. I believe the layout of this program and source is easy to comprehend when knowing what to look for.

Incentivized

Epic has a regimented implementation process that ensures a successful go-live.

Incentivized

I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning

Incentivized

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.

Incentivized

There are many different EMR options out there in the rehab world, but I am sure glad that we landed on WebPT. I am sure that, like us, there are plenty of providers looking for an option that provides features and a value that are as impressive as WebPT does. We have looked at several other options, both past and present, and there is no other product that meets the standard of comprehensive features and good value that we find with WebPT.

Incentivized

I couldn’t access WebPT on multiple screens to complete tasks at an efficient and effective time. It works to adjust to the same things presented on one screen when trying to work on a separate project utilizing one therapists schedule. This complicated the goal and tasks needed to complete at the time

Incentivized

• Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
• Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.

Incentivized

• The payment on claims when they go through correct is phenomenal and very timely.
• Our productivity is better as notes get done quicker and able to focus more on patient care.
• Sometimes the long flowsheet gets hard to see when treating a chronic patient.