Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need. In my experience, they have even gone so far as to label constructive feedback as being an attack on their character. To me, not professional at all.
Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
Writing client case notes and recording all administrative notes is a simple process.
Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
They have templates (letters etc.) that can be accessed and used which saves time.
They have a feature that assists with developing policies which I found helpful.
They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.
My organization has been using the Epic platform for 10 years and counting! Epic has continuously improved and updated the system to align with current best practices and meet the needs of members and their patients. As an FQHC, we provide medical, dental, and mental health services, and it is essential to have access to all the patients' health information in one place. Integrating Care Everywhere and Telehealth options embedded directly in the EHR has greatly improved our ability to take the best care of each patient who walks through our doors.
I think Power Diary is relatively intuitive however of late, over development of certain features with insufficient user experience testing, and, in my opinion, no desire to resolve the concerns of customers shows me that Power Diary's business model is not customer centric, but self centric and most businesses with this ethos fail in time.
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
This is the first time I have used this type of practice management system. I used the Specialist Homelessness Information Platform (SHIP) in my previous role, which made it easier for me to transition to using Power Diary.
Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
