TrustRadius

Enghouse Interactive Contact Centers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Enghouse Interactive Contact Centers
Score 6.0 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
Pricing
Enghouse Interactive Contact Centers
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Enghouse Interactive Contact Centers
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Enghouse Interactive Contact Centers
Features
Enghouse Interactive Contact Centers
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Enghouse Interactive Contact Centers
7.0
Ratings
17% below category average
Agent dashboard7.00 Ratings
Validate callers6.00 Ratings
Outbound response7.00 Ratings
Call forwarding9.00 Ratings
Click-to-call (CTC)6.00 Ratings
Warm transfer7.00 Ratings
Predictive dialing6.00 Ratings
Interactive voice response9.00 Ratings
REST APIs6.00 Ratings
Call scripts6.00 Ratings
Call tracking8.00 Ratings
Multichannel integration7.00 Ratings
CRM software integration7.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Enghouse Interactive Contact Centers
7.4
Ratings
10% below category average
Inbound call routing8.00 Ratings
Omnichannel inbound routing8.00 Ratings
Recording6.00 Ratings
Quality management8.00 Ratings
Call analytics8.00 Ratings
Historical reporting8.00 Ratings
Live reporting8.00 Ratings
Customer surveys6.00 Ratings
Customer interaction analytics7.00 Ratings
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Enghouse Interactive Contact Centers
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User Ratings
Enghouse Interactive Contact Centers
Likelihood to Recommend
8.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
User Testimonials
Enghouse Interactive Contact Centers
Likelihood to Recommend
This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Verified User
Anonymous
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Pros
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Verified User
Anonymous
Read full review
Cons
  • Improve chatbots functionality.
  • Remote working.
  • Modern looking interface.
Verified User
Anonymous
Read full review
Likelihood to Renew
Price. Easy to use. Support.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
Axel Alejandro Alcocer Medellin
Director de Operaciones
Read full review
Alternatives Considered
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
Verified User
Anonymous
Read full review
Return on Investment
  • Remote working.
  • Expensive custom reporting.
  • Limited teams integration.
Verified User
Anonymous
Read full review
ScreenShots