Engage Live Sales Dashboard vs. Smartsupp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Engage Live Sales Dashboard
Score 10.0 out of 10
Small Businesses (1-50 employees)
The Engage Live Sales Dashboard is an HTML5, browser-based interface that enables users to log into and initiate real-time sales with their web-based visitors, prospects, customers and partners. From this central location users can share their availability (online status), manage real-time conversations in text/audio/video, track conversations, and monitor performance analytics that help them sell more. Users can also add widgets to their website that empowers visitors with the tools to easily…
$7
per user
Smartsupp
Score 9.3 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month 100 to 200 live chat conversations per month
Pricing
Engage Live Sales DashboardSmartsupp
Editions & Modules
Engage Unlimited
$7.00
per user
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Offerings
Pricing Offerings
Engage Live Sales DashboardSmartsupp
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$199 per installationOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Engage Live Sales DashboardSmartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Engage Live Sales Dashboard
-
Ratings
Smartsupp
8.2
Ratings
5% below category average
Chat history and transcripts00 Ratings8.20 Ratings
Chat reporting00 Ratings8.50 Ratings
Chat and web analytics00 Ratings7.90 Ratings
User Ratings
Engage Live Sales DashboardSmartsupp
Likelihood to Recommend
-
(0 ratings)
7.9
(0 ratings)
Usability
-
(0 ratings)
8.1
(0 ratings)
User Testimonials
Engage Live Sales DashboardSmartsupp
Likelihood to Recommend
No answers on this topic
Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.
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Pros
No answers on this topic
  • Live chat function
  • Ability to see where traffic from our website is from
  • Ability to see browsing history on youtr website
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Cons
No answers on this topic
  • customer support doesn't answer chat requests or messages
  • implementation of the trial option works but not clear wether extra features work in trial
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Usability
No answers on this topic
Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.
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Alternatives Considered
No answers on this topic
Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job.
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Return on Investment
No answers on this topic
  • Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
  • Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
  • People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer
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ScreenShots

Engage Live Sales Dashboard Screenshots

Screenshot of Engage Live Sales DashboardScreenshot of Statistical Analysis of PerformanceScreenshot of Responsively Designed for MobileScreenshot of Share a Dedicated Sales Chat URL with Customers for Repeat BusinessScreenshot of Share Live Directories of Available Sales Reps