Emotive.io vs. SMS.to

Given our experience, we hesitate to recommend Emotive.io to anyone. We had a year contract that included a monthly subscription fee and opted to move our SMS marketing to a more reliable platform and service -- despite having to pay for six months of service to fulfill our contract. At no time, did our account manager attempt to honor the promise made by her predecessor to reimburse us for services not rendered. Billing questions arising months after our departure resulted in the same experience of apathy.

Incentivized

SMS.to is a must-have tool for employee engagement and communication. It also serves as a great marketing software.

Incentivized

• Low pricing
• Shopify integration

• Outbound Messages
• Inbound Messages
• SMS API

Incentivized

• After investing many hours to build segmented automated flows, in my experience, the flows did not work and tech support was unable to diagnose them.
• The responsive team we had was replaced with a new team that was indifferent to our issues. This included our Account Manager and her superior. Customer Support was responsive but unable to correct the technical problems.
• It appeared the company was experiencing churn. High turnover. Apathy.
• We initially saw growth in options and sales . Over several months, growth stagnated.

Incentivized

• For some reason once the campaign is sent it doesn't start to send SMS right away it may take 30min to a couple of hours. It doesn't matter is your campaign is not urgent or emergency.
• You have to upload your contact list for the specific campaign It seems that you can't just copy and paste the numbers for quick campaigns.
• Even if the UX is undertandable, there is room for improvement.

Incentivized

Postscript is more expensive, and worked well for a while, but not really worth the cost. Attentive is cheaper than Emotive and Postscript, and they are performing 10x better than both combined

I already pointed out this but basically we decided to go with SMS.to because 2 reasons:

1. It can be paid with paypal (first reason) we have some bad experience with other products because payment gateways may suddenly block your cards and you're unable to pay even if you want to use the service so when we saw that SMS.to has Paypal payment we just decided to go for this option.

2. You pay per message and not per contact this is ideal other platforms will ask you a monthly fee for marketing features that you're not looking plus paying per SMS or per contact we were just looking a straight forward software in order to send SMS campaigns.

Incentivized

• Postive ROI
• Increase in traffic
• Increase in Sales

Incentivized

• Easy communication.
• Better engagements thanks to fast delivery of messages.
• It's a great marketing software.

Incentivized