eMite vs. Spotfire

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

Spotfire was used to look at a large data set of an in process manufacturing step. The data visualization was set up to look at yield as a function of several inputs (chemical / equipment / operator). After only a short analysis it was immediately obvious that there was a 5% yield discrepancy based on the operator using the equipment. The operators were retrained and the yield gap was eliminated.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• It has the best coding integration (python, R) of any BI product
• The ability to work with very large datasets (10 mil+) is better than competitors
• Export options are more complete and have better functionality
• The data canvas is the best tool to join and transform data vs. competitors

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

• They should have a lower price point for users to access the analyst version who don't require advanced capabilities. For example, a lower price if users just need to do some basic slicing and dicing with their data and not have to the data science functionality (ie. K-means clustering, regression modeling, classification modeling, etc.).
• Currently, you can't change the font type/color on the axis, which I'm sure will eventually be available in the future as they have a Spotfire Ideas portal that they're fairly responsive to and act on. I guess at the end of the day, it's about the data and what insights you get from it.

Incentivized

It's a very powerful tool that allows for a myriad of customizations within the analysis files themselves, particularly with the custom expression functionality. There have been some great strides with the quality of the visualization options (which were not great to begin with) and I hope to see more improvements made as the product gets updated.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Basic tasks like generating meaningful information from large sets of raw data are very easy. The next step of linking to multiple live data sources and linking those tables and performing on the fly analysis of the imported data is understandably more difficult.

Incentivized

Even though, it's a rather stable and predictable tool that's also fast, it does have some bugs and inconsistencies that shut down the system. Depending on the details, it could happen as often as 2-3 times a week, especially during the development period.

Generally, the Spotfire client runs with very good performance. There are factors that could affect performance, but normally has to do with loading large analysis files from the library if the database is located some distance away and your global network is not optimal. Once you have your data table(s) loaded in the client application, usually the application is quite good performance-wise.

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

Support has been helpful with issues. Support seems to know their product and its capabilities. It would also seem that they have a good sense of the context of the problem; where we are going with this issue and what we want the end outcome to be.

Incentivized

The instructor was very in depth and provided relevant training to business users on how to create visualizations. They showed us how to alter settings and filter views, and provided resources for future questions. However, the instructor failed to cover data sources, connecting to data, etc. While it was helpful to see how users can use the data to create reports, they failed to properly instruct us on how to get the dataset in to begin with. We are still trying to figure out connections to certain databases (we have multiple different types).

Incentivized

The online training is good, provides a good base of knowledge. The video demonstrations were well-done and easy to follow along. Provided exercises are good as well, but I think there could be more challenging exercises. The training has also gone up in price significantly in the last 3 years (in USD, which hurts us even more in Canada), and I'm not sure it is worth the money it now costs (it is worth how much it cost 3 years ago, but not double that.)

Incentivized

The original architecture I created for our implementation had only a particular set of internal business units in mind. Over the years, Spotfire gained in popularity in our company and was being utilized across many more business units. Soon, its usage went beyond what the original architectural implementation could provide. We've since learned about how the product is used by the different teams and are currently in the middle of rolling out a new architecture. I suggest:

• Have clearly defined service level agreements with all the teams that will use Spotfire. Your business intelligence group might only need availability during normal working hours, but your production support group might need 24/7 availability. If these groups share one Spotfire server, maintenance of that server might be a problem.
• Know the different types of data you will be working with. One group might be working with "public" data while another group might work with sensitive data. Design your Library accordingly and with the proper permissions.
• Know the roles of the users of Spotfire. Will there only be a small set of report writers or does everyone have write access to the Library?
• ALWAYS add a timestamp prompt to your reports. You don't want multiple users opening a report that will try and pull down millions of rows of data to their local workstations. Another option, of course, is to just hard code a time range in the backing database view (i.e. where activity_date >= sysdate - 90, etc.), but I'd rather educate/train the user base if possible.
• This probably goes without saying, but if possible, point to a separate reporting database or a logical standby database. You don't want the company pounding on your primaries and take down your order system.

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

Spotfire is appropriate for every organization of any size because it can be a recipient of data for better decision-making. Being a robust development platform for creating reports and dashboards, creating a new Spotfire dashboard is relatively simple. Developers can create highly customized dashboards using the tools it provides. I will recommend this software to others

Incentivized

In an enterprise architecture, if Spotfire Advanced Data services(Composite Studio),data marts can be managed optimally and scalability in a data perspective is great. As the web player/consumer is directly proportional to RAM, if the enterprise can handle RAM requirement accomodating fail over mechanisms appropraitely, it is definitely scalable,

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized

• Spotfire really helped a lot of people in terms of analysis. It eliminates data analysis in excel. Because even underlying data you can explore it in Spotfire.
• Spotfire helps data analysts to investigate data and also help analysts solve inconsistency of data.
• Spotfire helps data analysts in building great dashboard that provide insights to users to make decisions to drive revenue and manage the churn.

Incentivized