eMite vs. Qlik Sense

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

Qlik Sense is a program whose purpose is to greatly improve all your operations and use of all data in an organic way. The mission will always be to increase the economic and commercial processes of the company in a short time. I recommended it for its high technology, which was Created for this area, the results are successful. We have noticed how it has increased relationships with our clients thanks to the credibility and security that we provide.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Self-Service Visualization and Discovery
• Fullstack BI from ETL to Visualization, its built-in ETL engine can transform disparate data sets into a common data structure
• Uses HTML5 based responsive design which visualization automatically adapt to the screen size and orientation of the users device
• Actively engaged community and resources to help you learn this software in the best possible manner

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

• Not a lot of room for customization as we were used to in QlikView
• UI and default navigation can be very clunky and not user friendly
• Although the backend is fantastic, the front end experience leaves a lot to be desired. As a developer you don't have a lot of options to customized your app unless you turn to Javascript, CSS and HTML. This is not a common stack you would find in most BI developers

Incentivized

Qlik Sense is a constantly improving it's software and working with its' users to make it better. They are great at keeping their users informed of progress and care about delivering a quality product

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Qlik Sense has a better and easy to learn user interface compared with other analytics tool which always help us to create regular and adhoc reports within the stipulated time frame and can be easily refreshed at a scheduled time and sent to multiple stakeholders for timely update regarding the Key metrics indicator.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

Not only can you ask the support team for help, but you can also ask the community. Also with the community there is a vast amount of problems that have already been solved. The problem you are encountering has a likely chance of already being discussed and even solved in the community section saving you time from reaching out.

Incentivized

The instructor was very knowledgeable.

Incentivized

The online instructor was very knowledgeable.

Incentivized

Hire Qlik consultants. It's better done by them or with their aid.

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

The customization of the platform opens up plenty of other options depending on the use cases. The API layer is incredibly rich and makes integration of Qlik based visualization into web pages a simple and effective pattern. It's been very easy to use with a great community made up of professionals. Qlik Sense has introduces artificial Intelligence into my data visualization and reporting activity.

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized

• The impact has undoubtedly been positive, it is difficult to quantify it, however in terms of effectiveness or efficiency I give it a 90%.
• I don't give it 100% because to use the complete package you have to pay, and it's not that cheap and on the other hand because it has some deficiencies, such as technical support and some issues like windows that are not so friendly and easy to work with.
• Still, I can't stop using it.

Incentivized