eMite vs. Google Charts

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

Google Charts is perfectly suited for most presentations that are data oriented. There's not much of a limit on the type of table or chart you can create, and being able to integrate with Google Sheets just makes things even easier if you've already got the data stored somewhere. It works well on desktop browsers, Iphones, and Android phones. The only drawback I've been able to find is for those that prefer to have a desktop application.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Google Charts is free so a terrific tool for universities and students
• Provides new users that need charts an inventory and gallery of potential charts and types to visualize data
• The software is useful to add charts and data for websites with limited effort but with success

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

• I would like a couple more introductory videos or a live chat option for when you run into an issue. I think this is a Google-wide problem, not only linked to Google Charts.
• I have run into some issues with the Dynamic Data but also admittedly could potentially dive in deeper and investigate.
• It would be great if Google Charts made it possible to integrate Google Chat into the platform.

Incentivized

Google Charts is a good product. It's widely supported with deep documentation and a large community. But for me, it wasn't customizable enough. When we started with simple charts, it was great, but as we got deeper and more complex, our needs outgrew the library. If I was going forward, I would choose a more barebones library with more freedom and extensibility.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

Requires knowledge of Javascript, which can be difficult for a beginner. A business analyst often isn't as technically minded as a developer so collaboration is often required to produce a correct chart for the purpose required. However, the customisation capable due to this creates much better looking charts compared to other tools.

Incentivized

Google charts is always available and provides fast output.

Connectivity is occasionally very slow.

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

Google Charts has a very good documentation that we can just go in there and find the stuff we need to implement our solutions on Google Charts. Plus, if we get stuck, we can also email the support and they are very responsive. So overall, the support is very satisfying.

Incentivized

The online training was solely done through self training on google's guide to charts.

Easy to implement

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

In comparison to Microsoft Power BI, Google Charts has more ease of use for businesses who simply need a way to visually display their data from their reports. Although Power BI may be more robust in more complicated data compilation, Google Charts can still be able to do some of the basics that Power BI delivers.

Google Charts is essential for quick, easy, reporting. There are opportunities for advanced features.

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized

• teams were easily able to create charts and find out progress on our learning courses and thus take actionable insights to their managers, professors
• students could also know their progress on various courses from one single view, same for instructors in terms of imparting education
• sales team could learn which kind of courses sold more to focus more on those areas

Incentivized