EMCO MSI Package Builder vs. HCL BigFix

For large, complex software deployments that have a number of install scenarios and executables that interact with one another, EMCO MSI Builder is well-suited. It is able to track software installs, registry changes, file additions, and deletions, modifying shortcuts and anything else that would be needed to prepare big deployment projects for large organizations.

Incentivized

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Incentivized

• Capture Customizations to settings/registry.
• Track File movement and additions during install for specific uses.
• Capture file and system level changes for inclusion in deployment.

Incentivized

• Custom patch packages are easy to set up and allows for use with a repository.
• Asset management by use of agents is simple and allows for user assignment by the device.
• Reporting has a large variety of templates.

Incentivized

• Work on clearly defining functions on reboot.

Incentivized

• No console for macOS
• No easy setup UI for macOS users
• Patching can be complicated if you don't understand relevance
• Patching can be complicated it you don't understand scripting
• Could be better in helping with CIS Benchmarks

Incentivized

Support has always been quick to respond with additional information and clarification

Incentivized

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Incentivized

Provides advanced functionality for the enterprise level software deployment analyst over and above the basic tools that Microsoft included with the original APP-v sequencing tool, allowing the analyst greater control over what is captured and how it is captured. This makes the impact of needing to change the deployment package easier to maintain and update

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

• It allows faster turnaround time for complex deployment projects.
• Easy to update existing deployment packages with changes.
• We must maintain the pristine virtual machine for usage.

Incentivized

• Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
• It is a decent inventory management solution, and provides IT leaders with useful information for decision making.

Incentivized