Ellucian Colleague vs. Jenzabar SONIS

Ellucian Colleague is well suited for student academic information recall, such as advisement details, courses, primary choice, GPAs, and demographic information critical to in-time decision-making for faculty and institutional leadership. Less appropriate scenarios would include our financial management needs, such as accounting, ledgers, and financial transactions. These functions are better suited to other CRMs.

Incentivized

My main reason for not giving SONIS a 10 is the customer service. Over the years as the company has gotten larger the customer service has gotten slower. Depending on the issue I have had to wait for some unreasonable amounts of time for resolution. Uptime is fantastic, so please expect your servers to be well taken care of and things to run smoothly (if you go with Jenzabar for hosting). But sometimes things go wrong and a report will not function as you expect it to, and sometimes those fixes take a while to happen. For the most part, when things are working, they work very very well and we are happy little staffers.

Incentivized

• Colleague offers a single reference point for all student data, which creates consistency and unity across campus and ensures students hear the same information from every source.
• Colleague recently updated its interface to be more accessible to all people. Previously, it was not accessible through any browser aside from Internet Explorer.
• Colleague provide helpful user restrictions that prevent departments from altering or erasing data they do not typically use. For example, I cannot change student billing and accidentally wreak havoc for the cashier's office.

Incentivized

• Jenzabar SONIS provides tools for working with individuals from their first request for information through submitting an application, being accepted for admission, enrolling in courses, taking and completing courses, and graduating from the school. The available tools not only provide a way to manage the data, but also for ongoing communication between the school and the prospect/student/graduate.
• Jenzabar SONIS allows a school the flexibility of enrolling students in individual courses, like you might have in adult education departments, or in programs and courses like you would find for students working on a degree. This flexibility made Jenzabar SONIS a valuable tool for us because we had not only certificate-seeking students but also a large Community Education Department and could use the same software for both.
• Jenzabar SONIS has the tools to record attendance and grades directly into a gradebook or to import final grades. This allowed us to continue to use our LMS for those teachers who wanted the resources available in that system while letting teachers who just needed a place to store grades to enter them directly into SONIS.
• The ability to attach pdfs to courses and individual records allowed us to scan many of our cumulative files from our archive and attach them to the alumni records in Jenzabar SONIS. This gave us more accessible, secure storage for our historical records and made it much easier to produce transcripts for alumni.

Incentivized

• Develop API's that are vendor agnostic rather than selecting specific vendors (Clearinghouse, ImageNow).
• Colleague tends to be to reactionary to the changing needs in higher education rather than developing the future.
• Hound clients to pay extra for consulting (consultants are usually bad), rather than helping institutions to use the product. Seems to be the first thing help line personnel jump to rather than working with clients to figure out creative solutions.

Incentivized

• I wish they would hire more Customer Support.

Incentivized

Ellucian Colleague rates highly for its usability and functionality. Ellucian Colleague serves as a comprehensive solution, making it easier for students, faculty, and staff to communicate, find the information, and accomplish multiple tasks. Colleague has provided enhanced visibility into data and improved decision-making to drive strategic institutional outcomes. A colleague has created efficiencies for staff.

Ellucian Colleague offers exceptional value for the money compared to the pricier options in Blackbaud's suite of products. Ellucian Colleague stacks up well against Blackbaud and other CRMs in terms of its value for the money, ease of use, and customer service. Overall, Ellucian Colleague provides greater value for the money.

We changed databases in 2011 because the company we were with was going to quit supporting our software. We evaluated a number of different SISs available at the time and felt Jenzabar SONIS provided the best tools for our school. Most of the others were either geared more for adult education, individual course offerings or for schools that primarily had degree-seeking students. We needed something that could address both needs.We felt Jenzabar SONIS did that best of the ones we reviewed.

Incentivized

• With Colleague Student, we have been able to be more efficient in our department which has given us the opportunity to take on other projects that are helpful to our students.
• Colleague Student has enabled my department to cut down on our paper consumption which has been a huge budget savings. Our old system was so untrustworthy that we were printing many things to keep in case we couldn't get the information out of the system again. With Colleague Student we do not have to do this. We have stopped printing many things we used to print.
• Colleague Student has also helped us have a better handle on which students are preparing for graduation each semester. This allows us to more accurately print commencement materials, etc.

Incentivized

• Facilitates grade input by faculty.
• Facilitates course enrollment by students.
• Facilitates viewing student records and determining progress to program completion.

Incentivized