Elium vs. Zendesk Guide

Zendesk Guide

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Elium	Score 7.0 out of 10	N/A	Elium is a knowledge sharing platform from the company of the same name in Belgium, designed to helps users easily build a central hub for scaling teams that need to organise and access crucial content to get work done.	N/A
Zendesk Guide	Score 8.7 out of 10	N/A	Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.	N/A

Pricing

Elium

Zendesk Guide

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Elium	Zendesk Guide
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$4 per user

No setup fee

Additional Details

Elium provides three subscription plans publicly available on our website. The team plan is available as of 4 euros/user/month and made easy with a simple credit-card based payment. It offers unlimited spaces and content, personalizable structure and templates, together with online support. The Corporate plan is available at 8 euros/user/month and gives you access to advanced group management features, onboarding services and additional enterprise security features like the Single-Sign-On. Finally, the Enterprise plan includes all features of the corporate plan and provides enhanced options such as an unlimited number of administrators, custom branding and domain name, unlimited API access, priority support and access to professional services. Estimations are available upon demand. Reach out to someone in our team for more information.

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More Pricing Information

Community Pulse
	Elium	Zendesk Guide

Best Alternatives
	Elium	Zendesk Guide
Small Businesses	Front Score 7.1 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Elium	Zendesk Guide
Likelihood to Recommend	- (0 ratings)	7.4 (0 ratings)
Support Rating	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	Elium	Zendesk Guide
Likelihood to Recommend	No answers on this topic	[Zendesk Guide] is well suited for any telecommunications company, especially in a work from home scenario. Zendesk Guide is basically an incentive for employees to not slack off and continue to provide excellent skills and services they were trained to do. The application is not necessarily appropriate for business's that don't utilize over the phone or web chat interactions. Incentivized Sereta Robinson Customer Care Agent Read full review
Pros	No answers on this topic	Easy to organize articles Easy to preview and publish Easy to edit Ability to add other users at different permission levels Incentivized SL Sarah Lowenstein Manager of Product Adoption and Growth Read full review
Cons	No answers on this topic	Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article. Central KBs need to support version history, which some time lacks to give track of multiple review. Incentivized Sandeep Singh Consultant Read full review
Support Rating	No answers on this topic	The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again Incentivized SM Shea Mworia Director of Customer Service Read full review
Alternatives Considered	No answers on this topic	Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security permission in Freshservice cannot be created from tags. This mean that without API calls or integration, admin has to assign employees to the specific manageable and visiblity permission group which is inconvenience and extremely manual. In our company, when there are more than 10 movements in a day as well as many employees hired and left in a month, doing this manually is not preferable Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors. It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users. Increase in Page views by 32% in 1 year Increase in Community visits by 29% in 1 year Increase in Average Member online time by 54% in 1 year Incentivized Verified User Anonymous Read full review
ScreenShots	Elium Screenshots