TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Elastic Email

    Score8 out of 10
    N/AElastic Email is an email delivery service for transactional emailing.

    $18

    per month

    Sinch Mailgun

    Score8.5 out of 10
    N/AMailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.

    $35

    per month

    Pricing
    Elastic EmailSinch Mailgun
    Editions & Modules
    Marketing
    $18
    per month
    Marketing Pro
    $60
    per month
    Foundation
    $35
    per month
    Growth
    $80
    per month
    Scale
    $90
    per month
    Flex
    Free
    Offerings
    Pricing Offerings
    Elastic EmailSinch Mailgun
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Elastic EmailSinch Mailgun
    Considered Both Products
    Elastic Email
    No answer on this topic
    Sinch (formerly CLX Communications)
    Chose Sinch Mailgun
    I am in Email marketing space over 8 years. And Sinch Mailgun was far most the worst experience I got. Not suggested.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    75%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    75%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    No answers on this topic
    82%
    Implementation went as expected
    9 Answers
    User Ratings
    Elastic EmailSinch Mailgun
    Likelihood to Recommend
    8.0
    (3 ratings)
    8.4
    (28 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.4
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Elastic EmailSinch Mailgun
    Likelihood to Recommend
    Elastic Email
    Email Elastic is best suited in cases when we need to send bulk emails and campaigns. It provides features such as scheduling campaigns and automating fast delivery of emails; the trial version also provides many features that can be used by a new user. Email Elastic is less suited for small companies with a smaller number of clients or contacts.
    Incentivized
    Read full review
    Sinch (formerly CLX Communications)
    Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.
    Incentivized
    Read full review
    Pros
    Elastic Email
    • High Deliverability Rate Across Most Email Providers
    • Generous Free Plan for Those Just Getting Started
    • Fair, Competitive Pricing & Plans/Limits
    Incentivized
    Read full review
    Sinch (formerly CLX Communications)
    No answers on this topic
    Cons
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    • No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
    • Dashboard UI (although easy to use) is a bit dated in appearance
    • Logs are cumbersome compared to Mandrill
    • Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
    • Sometimes can be slow in delivery
    • Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
    Incentivized
    Read full review
    Usability
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    No answers on this topic
    Reliability and Availability
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    No answers on this topic
    Performance
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    No answers on this topic
    Support Rating
    Elastic Email
    I have not had any issues with Elastic Email that have required reaching out to support, so I can't speak to the quality of their customer support. The help documents were well written and presented, though, and I would imagine that anyone with issues would receive satisfactory assistance in a timely manner.
    Incentivized
    Read full review
    Sinch (formerly CLX Communications)
    No answers on this topic
    Alternatives Considered
    Elastic Email
    Email elastic is a cost-effective, fast, and reliable platform for sending bulk emails and promoting campaigns, it provides good features even for the new user, while Blaze Verify pricing is a bit high, and a new user would not be able to access all the features. Hence clearly, Elastic email leads the position when compared to Blaze Verify.
    Incentivized
    Read full review
    Sinch (formerly CLX Communications)
    No answers on this topic
    Scalability
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    No answers on this topic
    Return on Investment
    Elastic Email
    No answers on this topic
    Sinch (formerly CLX Communications)
    No answers on this topic
    ScreenShots