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eGain Conversation Hub vs. Panviva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eGain Conversation Hub
Score 8.7 out of 10
N/A
eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
Panviva
Score 8.0 out of 10
N/A
Supercharge agent productivity with contextual guidance designed for compliance.N/A
Pricing
eGain Conversation HubPanviva
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eGain Conversation HubPanviva
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
eGain Conversation HubPanviva
Best Alternatives
eGain Conversation HubPanviva
Small Businesses
Front
Front
Score 7.2 out of 10
Front
Front
Score 7.2 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eGain Conversation HubPanviva
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
eGain Conversation HubPanviva
Likelihood to Recommend
eGain Corporation
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
Verified User
Anonymous
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Upland Software
No answers on this topic
Pros
eGain Corporation
  • Multiple options to choose channel of your convenience
  • The product capabilities are very good. Easy for integration and deployment
  • Strong consulting partnership
Verified User
Anonymous
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Upland Software
No answers on this topic
Cons
eGain Corporation
  • Service and support needs to be done better.
  • Compliance and risk management needs to be improved
Verified User
Anonymous
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Upland Software
No answers on this topic
Alternatives Considered
eGain Corporation
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
Verified User
Anonymous
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Upland Software
No answers on this topic
Return on Investment
eGain Corporation
  • eGain helped in improvising our customer engagements
  • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
  • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
Verified User
Anonymous
Read full review
Upland Software
No answers on this topic
ScreenShots

Panviva Screenshots

Screenshot of an example of the Panviva Homepage for Healthcare. Fully customizable with permissioning.Screenshot of an example of Panviva's Homepage for Contact Centers.Screenshot of Layered Content: The software allows the user to layer content, arming teams with the information they need in an uninterrupted navigation.Screenshot of WYSIWYG Editor: With templates and reusable content, users can structure, style and organize content without the need for code or help from an IT team.Screenshot of Panviva's processes for collaboration and feedbackScreenshot of an interactive process map that can be created in Panviva to help guide the user visually.