eFax Corporate vs. Nextiva vFAX

For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.

Incentivized

Perfect for those who don't use faxes significantly but need a reliable cost efficient service with good customer service. I don't think it would be best for those who need to use frequently, especially sending or receiving larger documents.

Incentivized

• The fax always goes through, there are no issues with reliability.
• It offers a variety of features such as taking photos and saving files.
• It can receive faxes too.
• It can save faxes for a long time and allows you to save contacts.

Incentivized

• Reliable 24/7 faxing services
• HIPAA compliant faxing
• great customer support
• Ease of use

Incentivized

• The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
• Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
• Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.

Incentivized

• Better functionality for the online portal
• Better connection for larger documents
• More consistency for sending faxes via email

Incentivized

For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.

Incentivized

eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.

Incentivized

Admittedly, the only other service I have used to electronically fax is Genesys Cloud, which has a faxing feature. The two aren't really comparable, since eFax solely focuses on faxing, while faxing is just a side feature of Genesys. While eFax isn't as clean or easy to use, it does fulfill its job as a faxing service.

Incentivized

• It has saved time in sending fax documents.
• It is easy to interact which makes the job easy for the workers.
• Encrypted files has been appreciated.

Incentivized

• It is great to be able to provide clients the option to fax documents, especially those not familiar with how to or who have the ability to scan and email the documents instead
• It is very convenient to be able to send and receive the faxes via email
• It is great to have a very cost efficient way to send and receive faxes

Incentivized