eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.
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mFax
Score 8.0 out of 10
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mFax, from Documo, fax-enables any internet connected device. Its interface is designed to take the clunkiness out of fax and frees users from traditional fax machines, and is cross-browser ready and mobile friendly.
For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent
The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.
Admittedly, the only other service I have used to electronically fax is Genesys Cloud, which has a faxing feature. The two aren't really comparable, since eFax solely focuses on faxing, while faxing is just a side feature of Genesys. While eFax isn't as clean or easy to use, it does fulfill its job as a faxing service.
