eFax is an encrypted cloud-based fax service that allows users to send, receive, and edit faxes online, from email, or from a mobile application. It provides users with a unique fax number attached to their email address, thereby avoiding the need to use a fax machine or print incoming faxes.
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HelloFax
Score 8.9 out of 10
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HelloFax from Dropbox company HelloSign is an online fax software solution. Incoming faxes go directly to the recipient's inbox and outgoing faxes are sent online, all from a computer.
For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
It's extremely easy to get started with faxing as a small business. It's the best/cheapest standalone solution I have found for faxing. I'm a solo entrepreneur and it does everything I need it to do.
The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
I don't use the sign + fax functionality because I'm already using hellosign / dropbox sign to sign things
I originally used my personal email to set up my log in but I am not able to change it to my professional email because of overlaps with an account with hellosign / dropbox sign
It would be nice if it warned me if I'm trying to send a fax to a number that hasn't worked in the past
For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
Admittedly, the only other service I have used to electronically fax is Genesys Cloud, which has a faxing feature. The two aren't really comparable, since eFax solely focuses on faxing, while faxing is just a side feature of Genesys. While eFax isn't as clean or easy to use, it does fulfill its job as a faxing service.
It doesn't fit very well into my workflow to send a fax via email. I like having it in one separate place better. RingCentral is expensive and I have other tools already that do what it does (phone, etc.)
