EdgeWave ePrism Email Security vs. RMail

EdgeWave mitigates some of the risk of email by pre-filtering for emails with viruses or other security threatening attachments. It does a good job of removing unwanted or potentially risky emails and allowing for safe viewing and review of these emails without compromising your company and mail delivery systems. It does not provide a timely notification delivery system for seeing emails with problems without accessing their client consolr site.

Incentivized

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.

• Email notification of potential issues with incoming email including a nice overview of what was blocked and why.
• Options are provided to view, release, block or white-list specific domains.
• Reports can be generated for administrators to view the overall stance of Edgewave services.

Incentivized

• Read receipts tell you the time a message was actually opened
• The electronic signature feature is nice, and usually not included with these types of services
• Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
• Recipients do have the option of creating an account, but generally they don't need to
• Outlook integration is very easy to set up
• Gmail integration within Chrome is pretty amazing

• More information could be available in the email notification that reports when email was blocked.
• While trying to work with an application that sends email it can be difficult to determine why the email was not received if blocked by EdgeWave unless a check of their dashboard is made since notifications cannot be scheduled more than once daily.
• The option to have reports sent more frequently is a much needed feature.

Incentivized

• Program plug-in crashes on occasion.
• Issues can arise if your computer's clock is not synced to RMail's time servers.
• Setup was initially tedious (but has gotten much better since 2019).

Incentivized

I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).

It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.

Works well routinely without problems.

Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.

Works great.

EdgeWave ePrism Email Security is very similar to other programs such as Barracuda, SonicWall, or Proofpoint. I have used some of these other products in the past and I can't say that any of them do anything better or significantly different from EdgeWave so I believe all would provide similar protection. EdgeWave was the product chosen before I started working at my current employer and I don't have any compelling reason to change.

Incentivized

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.

• Great way to help secure emails and keep customers from clicking on potentially threatening content.
• Increased security footprint by detecting malware and viruses that could pose security issues for an organization.
• Decrease lot of time spent tracking email problems and attachments.

Incentivized

• There's not much ROI, because we don't get it much cheaper than the list price.
• However, being able to offer this service strengthens our service offerings.