ecomdash vs. Stitch Labs (discontinued)

We have recommended ecomdash to many people that sell on multiple channels. It is too advanced for stores that maybe only sell in two places, but once you get multiple channels going, we think it's the most comprehensive platform for the price.

Incentivized

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.

Incentivized

• Good for syncing inventory between many different selling channels
• Good for listing products on many different selling channels
• More affordable than other competitors with the same features

Incentivized

• Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
• The setup for each product is thorough and includes as much detail as you want to enter.
• We had confidence in the system based on how well it worked. Little to no downtime.

Incentivized

• The platform is highly capable, which means it can also be confusing and there is a learning curve. Thankfully they have a pretty extensive knowledge base.
• They integrate natively with a select number of 3rd party services, but there are some notable large companies missing from the list that integrate with most other platforms. More integrations would be highly appreciated.
• Pricing is based on the volume of orders, with a fairly low threshold for the cheapest plan. I'd like to see more features added to the plans that cost more so you don't just feel like you're being charged for having more customers.

Incentivized

• Managing inventory
• Would love if it wasn't extra to send invoices

Incentivized

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

Incentivized

eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.

Incentivized

They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.

Incentivized

I have not had first hand experience with inventory management software like ecomdash.

Incentivized

Since this platform is no longer live it can no longer be used. We chose to move to Brightpearl. Brightpearl is a more powerful system and allows for more customized processes, apps, and features to tailor around specific businesses. The downside is Brightpearl is a bit more expensive. Skubana is also a good alternative to Stitch Labs. They were recently purchased by 3PL Central and is a good medium price range alternative.

Incentivized

• Allowed us to keep inventory in sync across multiple platforms preventing overselling.
• Allowed us to sync inventory from multiple warehouses.

Incentivized

• Stitch Labs enabled us to central processing and has just 1 person to handle several countries.
• Stitch Labs helped to automate many processes in our company with order processing and tracking communication.

Incentivized