TrustRadius

Eclipse AI vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eclipse AI
Score 0.0 out of 10
N/A
Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices.
$171
per month 3 users included
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
Eclipse AIKeatext
Editions & Modules
Basic
$171
per month 3 users included
Professional
$284
per month 5 users included
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
Eclipse AIKeatext
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details30% discount for annual pricing.—
More Pricing Information
Community Pulse
Eclipse AIKeatext
Best Alternatives
Eclipse AIKeatext
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Eclipse AIKeatext
Likelihood to Recommend
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
Eclipse AIKeatext
Likelihood to Recommend
No answers on this topic
Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
Read full review
Pros
No answers on this topic
  • Detailed Report & Analysis
  • GUI Dashboard with advance features
  • Live chat support feature
  • Survey & Easy integration options
  • Artificial Intelligence features
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
Read full review
Cons
No answers on this topic
  • Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
Read full review
Alternatives Considered
No answers on this topic
Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
Read full review
Return on Investment
No answers on this topic
  • I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
Read full review
ScreenShots

Eclipse AI Screenshots

Screenshot of Connect voice-of-customer from different channels.Screenshot of Real-time analytics to drill down and predict churn.Screenshot of AI-generated Risk Mitigants that reduce customer churn.Screenshot of AI-customised content on latest best practices for reducing churn.

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets