EclecticIQ Platform vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

ElecticIQ has an architecture where it usually needs decent computing power within the organisation. The central console along with the ELK servers and PostgreSQL sever needs their own space in a distributed setup. This could be a little too expensive for small-scale organisations. But for the organizations having mid to large-scale networks. EIQ is a decent solution to serve the purpose.

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Effective correlation of IOCs
• Averaging out the Confidence Score based on different intel sources.
• Serves as an excellent liaison points between the Intels and SIEM/SOAR stack.

Incentivized

• Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers.
• Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration.
• Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines.

Incentivized

• Misses on a global search bar which can directly gives out the result like VirusTotal.
• The GUI could be more friendlier. Too many filters and graphs may overwhlem the user sometimes.
• The ElasticSearch(searching for IOC in the in-house EIQ database) is a little slow compared to its counterparts.

Incentivized

• It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.
• While the web based console is nice and easy to use, it could use a little better reporting.
• If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

The most important feature of EclecticIQ which gives it an edge compared to other TIPs is that it performs segregation of IOCs based on the relevance of it and the links that IOCs might have which other adversaries. The graphical format mapping where the user can easily figure out how the IOCs have connections to different binaries is another advantage. One can set the half-life time for an IOC which will reduce the confidence score as per one's need.

Incentivized

As previously mentioned, Webroot is struggling to compete. Specifically, it is struggling to show value when similar products are catching more and offer more complete packages for remediation as well. We have discontinued the use of Webroot in favor of offering more advanced protection tools by default to our contracted clients.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Positive: Effective usage of all the premium Intels in a uniform fashion. No need to log in to each tool time and again.
• Positive: SOC Analysts spends lesser time on the internet and the analysis for the IOCs with graphical format is fulfilled by EclecticIQ.
• Negative: Higher costs over the resource utilization in the initial setup.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized