Red Falcon vs. EvolutionX

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• Very easy to onboard products
• Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
• It's easy to run promotions / sales with just a few clicks
• SEO options with ready to grab site map

Incentivized

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

• On the backend, it would be nice to be able to COPY a similar sku to edit and make its own - creating items takes too long
• The option for drop downs for different colors / sizes / etc. could be nice
• The ability to export pricing where you can see the cost too would be nice

Incentivized

I don’t see us making a switch anytime soon, but are always open to new opportunities should they arise.

Incentivized

Very easy to maneuver throughout the system and the order processing is an easy step by step process

Incentivized

EvoX is a very user friendly platform, both for admin and customers. On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it. On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible. B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them

Incentivized

I havnt come across an issue like this since we’ve started using it.

Incentivized

Havnt seen any slowdowns.

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue. Our sales reps are also a huge support for us to contact on any major issues that may come up

Incentivized

In-person training was not an option for us.

Incentivized

Hard to remember specifics, but I think it was executed at a level where we were satisfied.

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

This project took some time for us to complete. Some of it was on our end with data cleanup, but overall I thought it went well.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

We actually also have a BigCommerce account for a another division of our company. Both are great platforms with more capabilities than you can imagine. I appreciate / become frustrated with things from both platforms & truthfully would say they are pretty equal. - 8.5/10 overall

Incentivized

10/10 is a hard rating for me to give, but I have been impressed with the scalability

Incentivized

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized

• Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
• Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
• Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Incentivized