Ease vs. WEX Benefits

If you do not currently have a benefits enrollment platform in your payroll system, Ease is a great option. It is simple to enroll employees and give them access so they can elect their benefits. I found this system especially helpful during open enrollment. From an admin side, the system was simple and easy to use and got the job done!

Incentivized

If you are looking for a company that will be thorough in the substantiation process and will have the employee ready in the event they are audited, WEX is perfect. If you employees have a hard tolerating being asked multiple times to substantiate similar or same claims, this company is likely not for you.

Incentivized

• User interface is easy on the eyes. People seem to be able to pick it up really easy, it's simple to operate and has a nice clean look.
• It's insurance carrier & service vendor "agnostic"...works with every insurance carrier we work with and has numerous preferred vendor partnership with some of the other services our clients want access through all from EaseCentral.
• Great support team when questions arise. Pretty self explanatory.

Incentivized

• In my opinion, poor application of IRS rules
• In my experience, frequent denial of coverage to be later reversed
• In my experience, poor complain processing rules
• need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.

• Customer Service- more quick response times
• Customized filters for the To Dos section

Incentivized

• In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
• Slow support request turnaround (3-5 business days).
• Makes FSA substantiation unnecessarily difficult.
• Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
• Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.

Incentivized

In my opinion, horrific website with poor design and usability. I think the company frankly does not care.

I've never had to call support for EaseCentral. Our broker typically handles any questions we have.

Incentivized

Ease is much better and easier to use than Bernie Portal.

Incentivized

We never really had one place for all of our HSA, FSA and COBRA needs. We used multiple vendors and our employees a variety of vendors and banks they could set up their accounts with. WEX really help simplify and uniforms the whole process and help streamline all HSA, FSA and COBRA processes

Incentivized

• It has saved time not doing paper enrollments.
• It has caused inaccurate reporting.
• Employees enjoy the self-service of enrollment.

Incentivized

• WEX Health has made administration of FSA, HSA, and COBRA so much easier
• I feel confident that WEX Health is compliant, as a company, and that they keep us compliant
• We are always able to call and talk to a knowledgeable representative when we have questions

Incentivized