EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.
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Open Dental Software
Score8.5 out of 10
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Open Dental Software in Portland offers digital charting and eprescribing, and document management, for dentists.
Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (Information Technology and Services, 1-10 employees)
Chose EagleSoft
EagleSoft is a fast, performance-focused practice management system for dentists. It is quality software and does a good job, as long as you don't depend on Outlook integration, and you don't rely on IT support often. I would only really choose EagleSoft if I also wanted the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (Information Technology and Services, 1-10 employees)
Chose Open Dental Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Eaglesoft is well-suited for a general dental practice. It allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
Patterson support has a long hold time, and doesn't deliver the best support around
The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.
Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
