E2open vs. JumpTrack

Very good if you need more and more structured insights in resellers inventory and sales.

Incentivized

Because of its overall ease of use, new drivers hardly need any training. This product makes a seamless entry into the digital delivery world. With handheld devices and immediate tracking, small businesses can join the big boys like FedEx and UPS. It also saves paper and storage space as it sends signed copies back to our point of sale system for immediate viewing or sending for proof of delivery. I love it.

Incentivized

• Makes marketing automation simple to use for a user that does not have access to their own tool(s)
• Allows a user to to co-brand content to add some of their own flavor to it
• Provides user real-time data updates as far as executed campaigns are concerned

Incentivized

• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

Incentivized

• Their ticketing system is creating too many emails in a hard to read way
• Lately they become less flexible in accepting ways in which our channel partners can deliver their data to them.
• Lately more mistakes and less close follow up when data from our resellers is incorrect or incomplete

Incentivized

• Route optimization is not always available or working.
• Customer addresses are not always found in google maps.
• Does not have the ability to reopen a signed invoice.
• Does not have the ability to "redeliver" if items are missing.
• Route optimization often needs (every day) human input to make it right.
• Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.

Incentivized

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have

Incentivized

I have never contacted customer support. Your question clearly states " If you have never contacted support for this product, please skip this question. "When attempting to skip, I get an error "Explanation required Please provide a response." For this reason alone, I have given a rating of 1.

Incentivized

skip this question

Incentivized

E2Open [Digital Transformation Solutions] was very cost effective and does provide a simple tool for us to provide our partner network. We have a vast array of partners, some of which do not have any marketing expertise. This tool makes it that much easier for a partner to take advantage of a tool that does all ends of automation for them.

Incentivized

JumpTrack is made by the same company so we try and integrate them as much as possible. JumpTrack allows you to be more granular with orders and gives more insight on driver productivity. It is honestly best to use both of them together since they work well together and come from the same business ecosystem. We weren't using a product before to track POD and instead relied on UPS to provide proof the products were delivered.

Incentivized

• Enhanced our manufacturing Supply side capabilities and improved our flexibility to respond to supply chain events
• Enhanced partnership with its Business network
• Quick learning curve enables easy partner onboarding

Incentivized

• It helps us to prove deliveries were made saves us money if a customer claims they did not receive their item we can show picture and signature proof.
• It helps us route our deliveries in the best order
• It helps us to not only have a name of who accepted the delivery but also a picture of where it was left.

Incentivized