e-Builder vs. Followup CRM

e-Builder is well suited to situations where there are stakeholders across a large organization who need updates on a regular basis and great for tracking costs and schedule. It is less well suited to small projects with little complexity. It is also not well suited to projects with multiple primes

Incentivized

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.

Incentivized

• I appreciate the fully configurable dashboards. They are beneficial for both individual or company-wide use.
• Getting email alerts when documents are recently uploaded is helpful with staying on top of current submittal processes. Highly supportive in the process of getting items paid for in a timely fashion.
• Redundancy is easily reduced because e-Builder is helpful in standardizing different processes. Transparency is also emphasized, which keeps people on the same page.

Incentivized

• We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
• The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
• Every task is date stamped to insure proper work flow and holds the team accountable to each other.

• It would be great if EB can introduce an asset management module where we can tie assets to a project. This is the biggest issue I am currently having. If you can develop this, it would make Finance, Engineering, and Operations life easier. In addition, synchronize data out in field to EB for creating specific reports. For example, in water utility environment, knowing how much total linear feet of water line pipes were installed per day, per month, or per year. Furthermore, know what size pipe was installed.
• Help improve the Planning Module and make it more user friendly, similar to the updates made to Schedule Module
• Provide better reporting options on Dashboard Module. For example, allowing us to choose different types of charts, colors, etc.
• Improve the speed connection downtime which always happens around 1230am-2pm EST. EB really drags in speed when already logged in or having to log in to access the system.

Incentivized

• It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
• It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
• It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.

Incentivized

Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.

Incentivized

Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.

Incentivized

Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.

Incentivized

1. Set up the time to get training on the sytem before you go all in.

2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.

3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner

Incentivized

Procore is much more user friendly and better for project management however there are features in e-Builder that I do not have access to that probably make it more attractive for owners as they deal with financial management of projects.

Incentivized

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales

• Has added extra steps to processes that were previously easier. And I work for a university that complicates everything
• Has more than cut in half the time it takes to generate reports about project status
• Has made project management more efficient

Incentivized

• I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
• The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
• Payments or what the current status of the job is.

Incentivized