Duda vs. Kibo eCommerce

Duda is great for small to medium sized websites building, where some level of animation is ok and mostly for presenting online information, and its SEO performance is very good then. But for very large or heavily interactive websites it may not be the best choice.

Incentivized

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

• Ongoing Education for agencies and users. Anton has done what he does best and turned Duda into a go-to-source for information, ideas, and practical implementation.
• UX - The ability to create simple yet highly customizable sites.
• Speed - Sites take much less time to build and maintain, allowing agencies to scale and business owners to spend more time on growing their core revenue channels.
• Reliability - From technical reliability, reduced down-time to support, Duda is a reliability option.

• Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
• Native responsive design in the latest version is great.
• Dynamic product categories is a big win.

Incentivized

• Ecommerce can use some improvement--but this should be taken care of in 2023
• A more robust app marketplace
• More custom widgets

• Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
• Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
• Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.

Upon using the builder for the first time, I found Duda to be extremely intuitive and easy to figure out, but also has a high skill-ceiling. After 5 years of building in the drag-and-drop builder, I continue to teach myself new tricks and methods to continually improve my process and design capabilities within the platform. I've built dozens of Duda sites and each one is better than the last.

Incentivized

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

Duda lets me customize the entire page. With Squarespace, many of the templates were limiting on editing the header and footer. Also in the past, I couldn't change the page title and page header to be different in Squarespace. This was not good for SEO. Wix is good but also a little bulky and glitchy.

Incentivized

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements

Incentivized

• Duda has allowed our team to function quicker
• Duda has allowed us to have more clients
• Our clients are happier with their sites now

Incentivized

• Kibo has always delivered rapid & exceptional support to our organization
• Kibo has been cost-competitive when considering other vendors
• The platform continues to add value without requiring substantial additional investments