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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dubsado

    Score8 out of 10
    N/ADubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.

    $35

    Per Month [3 Users]

    Salesforce Sales Cloud

    Score8.7 out of 10
    N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Pricing
    DubsadoSalesforce Sales Cloud
    Editions & Modules
    Monthly Plan
    $35.00
    Per Month [3 Users]
    Yearly Plan
    $350.00
    Per Year [3 Users]
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Offerings
    Pricing Offerings
    DubsadoSalesforce Sales Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFor Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month—
    More Pricing Information
    Community Pulse
    DubsadoSalesforce Sales Cloud
    Considered Both Products
    Dubsado
    Chose Dubsado
    Dubsado is more of an all in one, is affordable for small business and the usability far out weighs any other platform. The automation is reliable and I would never switch to another provider.
    Incentivized
    Salesforce
    Chose Salesforce Sales Cloud
    Salesforce provides a wide variety of options that you can customize and tailor-fit to the process you want for your business to run. Also, we're using the comms tool Slack, which is now owned by Salesforce, which helps us monitor the business's movements even if we're not on a …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    88%
    Would buy again
    136 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    92%
    Delivers good value for the price
    117 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    93%
    Happy with the feature set
    143 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    88%
    Lived up to sales and marketing promises
    95 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    80%
    Implementation went as expected
    84 Answers
    Features
    DubsadoSalesforce Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    9.0
    9 Ratings
    15% above category average
    Salesforce Sales Cloud
    8.4
    261 Ratings
    9% above category average
    Customer data management / contact management8.88 Ratings9.3261 Ratings
    Workflow management9.49 Ratings8.3252 Ratings
    Opportunity management8.95 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.17 Ratings8.7238 Ratings
    Contract management9.69 Ratings7.9209 Ratings
    Quote & order management8.87 Ratings7.7192 Ratings
    Interaction tracking9.17 Ratings8.8223 Ratings
    Channel / partner relationship management8.03 Ratings8.1184 Ratings
    Territory management00 Ratings7.7204 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    8.2
    3 Ratings
    8% above category average
    Salesforce Sales Cloud
    7.9
    99 Ratings
    5% above category average
    Case management7.23 Ratings8.397 Ratings
    Call center management10.01 Ratings7.878 Ratings
    Help desk management7.32 Ratings7.482 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    8.1
    6 Ratings
    7% above category average
    Salesforce Sales Cloud
    8.4
    239 Ratings
    10% above category average
    Lead management8.16 Ratings8.5234 Ratings
    Email marketing00 Ratings8.2201 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    7.6
    9 Ratings
    0% below category average
    Salesforce Sales Cloud
    8.4
    242 Ratings
    10% above category average
    Task management6.78 Ratings8.9231 Ratings
    Billing and invoicing management8.49 Ratings7.774 Ratings
    Reporting7.77 Ratings8.6195 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    8.3
    6 Ratings
    9% above category average
    Salesforce Sales Cloud
    8.3
    255 Ratings
    9% above category average
    Forecasting8.93 Ratings8.1223 Ratings
    Pipeline visualization8.46 Ratings8.0242 Ratings
    Customizable reports7.66 Ratings8.8252 Ratings
    Customization
    Comparison of Customization features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    8.8
    9 Ratings
    16% above category average
    Salesforce Sales Cloud
    8.7
    246 Ratings
    15% above category average
    Custom fields8.39 Ratings9.0244 Ratings
    Custom objects8.46 Ratings9.0233 Ratings
    Scripting environment9.92 Ratings8.2173 Ratings
    API for custom integration8.55 Ratings8.5203 Ratings
    Security
    Comparison of Security features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    7.9
    6 Ratings
    5% below category average
    Salesforce Sales Cloud
    8.9
    247 Ratings
    7% above category average
    Single sign-on capability7.83 Ratings8.9215 Ratings
    Role-based user permissions8.05 Ratings8.8219 Ratings
    Social CRM
    Comparison of Social CRM features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    6.9
    2 Ratings
    6% below category average
    Salesforce Sales Cloud
    8.8
    156 Ratings
    18% above category average
    Social data6.92 Ratings9.0154 Ratings
    Social engagement6.92 Ratings8.7152 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    4.7
    3 Ratings
    44% below category average
    Salesforce Sales Cloud
    8.2
    212 Ratings
    11% above category average
    Marketing automation5.53 Ratings8.4208 Ratings
    Compensation management4.02 Ratings8.0142 Ratings
    Platform
    Comparison of Platform features of Dubsado and Salesforce Sales Cloud
    Feature
    Dubsado
    6.9
    2 Ratings
    6% below category average
    Salesforce Sales Cloud
    7.9
    227 Ratings
    7% above category average
    Mobile access6.92 Ratings7.9227 Ratings
    Best Alternatives
    DubsadoSalesforce Sales Cloud
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DubsadoSalesforce Sales Cloud
    Likelihood to Recommend
    9.4
    (9 ratings)
    8.7
    (392 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    10.0
    (58 ratings)
    Usability
    8.9
    (5 ratings)
    9.4
    (121 ratings)
    Availability
    -
    (0 ratings)
    9.8
    (27 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (18 ratings)
    Support Rating
    9.2
    (5 ratings)
    9.0
    (92 ratings)
    In-Person Training
    -
    (0 ratings)
    7.9
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    2.4
    (18 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.8
    (9 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (5 ratings)
    Data Sources
    -
    (0 ratings)
    8.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (52 ratings)
    Professional Services
    -
    (0 ratings)
    9.3
    (8 ratings)
    User Testimonials
    DubsadoSalesforce Sales Cloud
    Likelihood to Recommend
    Dubsado
    If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
    Incentivized
    Read full review
    Salesforce
    It’s great at bringing in members from different sources and streamlining their journey — making it easier for our staff to manage follow-ups and tailor actions based on where each member is in their path. As for where it’s less suited, I’d say it depends on company size — it might be a bit too much for a very small organization.
    Incentivized
    Read full review
    Pros
    Dubsado
    • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
    • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
    • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
    Incentivized
    Read full review
    Salesforce
    • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
    • Logging activities: It's easy to post a call, text, email, etc.
    • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
    • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
    Incentivized
    Read full review
    Cons
    Dubsado
    • the task list feature is very basic
    • the UI is a little clunky
    • more integrations with other software such as Clickup
    Incentivized
    Read full review
    Salesforce
    • Sometimes setting up the interface can be overly complex.
    • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
    • Wish there was more connection between the salesforce apps like service and sales.
    Incentivized
    Read full review
    Likelihood to Renew
    Dubsado
    There are some similar programs out there that are offering ambassador accounts.
    Incentivized
    Read full review
    Salesforce
    There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
    Incentivized
    Read full review
    Usability
    Dubsado
    There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
    Incentivized
    Read full review
    Salesforce
    Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
    Incentivized
    Read full review
    Reliability and Availability
    Dubsado
    No answers on this topic
    Salesforce
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Incentivized
    Read full review
    Performance
    Dubsado
    No answers on this topic
    Salesforce
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review
    Support Rating
    Dubsado
    The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
    Incentivized
    Read full review
    Salesforce
    The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
    Read full review
    In-Person Training
    Dubsado
    No answers on this topic
    Salesforce
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review
    Online Training
    Dubsado
    No answers on this topic
    Salesforce
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review
    Implementation Rating
    Dubsado
    No answers on this topic
    Salesforce
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review
    Alternatives Considered
    Dubsado
    Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
    Incentivized
    Read full review
    Salesforce
    At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Dubsado
    No answers on this topic
    Salesforce
    Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
    Read full review
    Scalability
    Dubsado
    No answers on this topic
    Salesforce
    Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
    Incentivized
    Read full review
    Professional Services
    Dubsado
    No answers on this topic
    Salesforce
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review
    Return on Investment
    Dubsado
    • Clients are excited to hire me because my onboarding process is so professional
    • Easy of use makes collecting payment from clients easy
    • Streamlined process allows me to charge more for my services
    Incentivized
    Read full review
    Salesforce
    • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
    • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
    • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
    Incentivized
    Read full review
    ScreenShots

    Salesforce Sales Cloud Screenshots

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