TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    17hats

    Score9.2 out of 10
    N/A17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.

    $45

    per month

    Dubsado

    Score8 out of 10
    N/ADubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.

    $35

    Per Month [3 Users]

    Pricing
    17hatsDubsado
    Editions & Modules
    Starting Price
    $45.00
    per month
    Monthly Plan
    $35.00
    Per Month [3 Users]
    Yearly Plan
    $350.00
    Per Year [3 Users]
    Offerings
    Pricing Offerings
    17hatsDubsado
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month
    More Pricing Information
    Community Pulse
    17hatsDubsado
    Considered Both Products
    17hats
    No answer on this topic
    Dubsado
    Chose Dubsado
    Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    17hatsDubsado
    Sales Force Automation
    Comparison of Sales Force Automation features of 17hats and Dubsado
    Feature
    17hats
    9.5
    2 Ratings
    21% above category average
    Dubsado
    9.0
    9 Ratings
    15% above category average
    Customer data management / contact management10.02 Ratings8.88 Ratings
    Workflow management10.02 Ratings9.49 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.17 Ratings
    Contract management10.02 Ratings9.69 Ratings
    Quote & order management10.01 Ratings8.87 Ratings
    Interaction tracking8.01 Ratings9.17 Ratings
    Opportunity management00 Ratings8.95 Ratings
    Channel / partner relationship management00 Ratings8.03 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of 17hats and Dubsado
    Feature
    17hats
    8.0
    1 Ratings
    6% above category average
    Dubsado
    8.2
    3 Ratings
    8% above category average
    Case management8.01 Ratings7.23 Ratings
    Call center management00 Ratings10.01 Ratings
    Help desk management00 Ratings7.32 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of 17hats and Dubsado
    Feature
    17hats
    8.0
    1 Ratings
    5% above category average
    Dubsado
    8.1
    6 Ratings
    7% above category average
    Lead management8.01 Ratings8.16 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of 17hats and Dubsado
    Feature
    17hats
    9.5
    2 Ratings
    22% above category average
    Dubsado
    7.6
    9 Ratings
    0% below category average
    Task management9.01 Ratings6.78 Ratings
    Billing and invoicing management10.02 Ratings8.49 Ratings
    Reporting00 Ratings7.77 Ratings
    Customization
    Comparison of Customization features of 17hats and Dubsado
    Feature
    17hats
    10.0
    2 Ratings
    29% above category average
    Dubsado
    8.8
    9 Ratings
    16% above category average
    Custom fields9.92 Ratings8.39 Ratings
    Custom objects10.01 Ratings8.46 Ratings
    Scripting environment00 Ratings9.92 Ratings
    API for custom integration00 Ratings8.55 Ratings
    Security
    Comparison of Security features of 17hats and Dubsado
    Feature
    17hats
    9.5
    1 Ratings
    13% above category average
    Dubsado
    7.9
    6 Ratings
    5% below category average
    Single sign-on capability10.01 Ratings7.83 Ratings
    Role-based user permissions9.01 Ratings8.05 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of 17hats and Dubsado
    Feature
    17hats
    8.0
    1 Ratings
    9% above category average
    Dubsado
    4.7
    3 Ratings
    44% below category average
    Marketing automation8.01 Ratings5.53 Ratings
    Compensation management00 Ratings4.02 Ratings
    Platform
    Comparison of Platform features of 17hats and Dubsado
    Feature
    17hats
    8.0
    1 Ratings
    9% above category average
    Dubsado
    6.9
    2 Ratings
    6% below category average
    Mobile access8.01 Ratings6.92 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of 17hats and Dubsado
    Feature
    17hats
    -
    Ratings
    Dubsado
    8.3
    6 Ratings
    9% above category average
    Forecasting00 Ratings8.93 Ratings
    Pipeline visualization00 Ratings8.46 Ratings
    Customizable reports00 Ratings7.66 Ratings
    Social CRM
    Comparison of Social CRM features of 17hats and Dubsado
    Feature
    17hats
    -
    Ratings
    Dubsado
    6.9
    2 Ratings
    6% below category average
    Social data00 Ratings6.92 Ratings
    Social engagement00 Ratings6.92 Ratings
    User Ratings
    17hatsDubsado
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.4
    (9 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.9
    (5 ratings)
    Support Rating
    8.0
    (2 ratings)
    9.2
    (5 ratings)
    User Testimonials
    17hatsDubsado
    Likelihood to Recommend
    17hats
    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Incentivized
    Read full review
    Dubsado
    If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
    Incentivized
    Read full review
    Pros
    17hats
    • Invoicing
    • Creating online questionnaire
    Incentivized
    Read full review
    Dubsado
    • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
    • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
    • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
    Incentivized
    Read full review
    Cons
    17hats
    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Incentivized
    Read full review
    Dubsado
    No answers on this topic
    Likelihood to Renew
    17hats
    No answers on this topic
    Dubsado
    There are some similar programs out there that are offering ambassador accounts.
    Incentivized
    Read full review
    Usability
    17hats
    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Incentivized
    Read full review
    Dubsado
    There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
    Incentivized
    Read full review
    Support Rating
    17hats
    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Incentivized
    Read full review
    Dubsado
    The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
    Incentivized
    Read full review
    Alternatives Considered
    17hats
    No answers on this topic
    Dubsado
    Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
    Incentivized
    Read full review
    Return on Investment
    17hats
    • ROI - Saves me time on creating invoices and questionnaires.
    Incentivized
    Read full review
    Dubsado
    • Clients are excited to hire me because my onboarding process is so professional
    • Easy of use makes collecting payment from clients easy
    • Streamlined process allows me to charge more for my services
    Incentivized
    Read full review
    ScreenShots