DTonomy AIR vs. Symantec Advanced Threat Protection

I think Symantec ATP is more of a medium or large-scale product where a company has a lot of endpoints. It is burdensome for smaller companies with limited IT support to try and get the product up and running. In addition I feel the new own, Broadcomm, is also trying to angle their product more to the large customer base. A medium or large scale customer in the need of end-to-end protection for their network really cannot go wrong with the product once configured correctly.

Incentivized

• It was easy to install on machines in an active directory environment, and maintain/update whenever we needed without having to physically go to clients.
• The interface was pretty well locked down for clients, which was good in order to stop accidental meddling.
• Symantec has good online resources for current threats, including messages or warning signs and what to do/where to find them on a machine in case SATP cannot deal with it on its own.

Incentivized

• Supplier support - Really dire. Technical support off shore was passable, but account management was non existent. Really reflects on Symantec poorly given our spend per annum with them.
• Cost per annum. At the upper end of protection systems. With little or no account support this was poor value.
• Proactive communications with customer

Incentivized

Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking

Incentivized

There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto

Incentivized

Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.

Incentivized

No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation

Incentivized

Proofpoint Advanced Threat Protection is a software with a high potential to detect and respond quickly to threats that target email, however Symantec Advanced Threat Protection provides a more complete protection that protects the entire network or devices and endpoints that are managed on a daily basis and has incredible ease of use. While Proofpoint Advanced Threat Protection is not a software that is very easy to use, it requires high maintenance and its protection is based on attacks that enter through email; this is why Symantec Advanced Threat Protection was finally chosen.

Incentivized

• We haven't ever suffered from a serious security compromise, and I owe that to our Symantec AV.
• Once installed and set up, it's difficult to pull it out of the environment and try something else, so it has a way of keeping itself stable.
• Some customers have a hard time paying the price because they don't "see" it do anything, and wonder what they are paying for.

Incentivized