TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox Paper

    Score8.1 out of 10
    N/ADropbox Paper is a web-based, co-editing tool that includes word processing, document creation and coordination features. The tool is free to use and allows multiple people to collaborate on a document.N/A

    Formstack Documents

    Score7.3 out of 10
    N/AFormstack Documents (formerly WebMerge, acquired by Formstack April 2019) is an online service that automates the document creation process. It allows users to create customized PDF and Word documents for contracts, applications, government forms, and more.N/A
    Pricing
    Dropbox PaperFormstack Documents
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Dropbox PaperFormstack Documents
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dropbox PaperFormstack Documents
    Considered Both Products
    Dropbox
    No answer on this topic
    Formstack
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Dropbox PaperFormstack Documents
    Small Businesses
    Formstack for Salesforce
    Score9 out of 10
    Formstack for Salesforce
    Score9 out of 10
    Medium-sized Companies
    Conga Composer
    Score9.6 out of 10
    Conga Composer
    Score9.6 out of 10
    Enterprises
    Conga Composer
    Score9.6 out of 10
    Conga Composer
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dropbox PaperFormstack Documents
    Likelihood to Recommend
    7.5
    (9 ratings)
    8.5
    (9 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    User Testimonials
    Dropbox PaperFormstack Documents
    Likelihood to Recommend
    Dropbox
    When collaborating with a team on content creation with the purpose of bringing multiple inputs in a nonstructured or nonfixed media type, this is a great choice because of its diversity of content and collaboration tools, however, if you are looking to have high flexibility in a particular content creation stream, for example, sophisticated text editing or presentation, there are a lot of strong competitors out there.
    Incentivized
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    Formstack
    [Formstack Documents (formerly WebMerge) is] well suited for a mid-size organization that has multiple data inputs and needs to provide structure and professional document generation. As helpful as it is, the cost would prevent smaller businesses from realizing the cost savings that a larger one will.
    Incentivized
    Read full review
    Pros
    Dropbox
    • With Dropbox Paper, I can insert images and videos into your document, to make the document more visual, which is helpful for creating newsletters and simple flyers.
    • Once you create a document, you can save it as a template to be reused as a starting point for creating new documents.
    • Dropbox Paper has some basic formatting features like bolding text, adding links, and creating H1 and H2 headings.
    • You can insert tables into your Dropbox Paper document
    • Dropbox Paper also has an unusual but helpful feature, and that is the time line feature.
    Incentivized
    Read full review
    Formstack
    • Excellent integration with other popular platforms
    • Clear and usable documentation to walk through setup in a number of scenarios
    • Responsive support that provided appropriate answers when we had questions
    • Flexibility in use cases that support multiple modes of use
    Incentivized
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    Cons
    Dropbox
    • No spell check feature.
    • No going back to "old versions" once changes are made they are permanent, with no restriction setting or ability to see previous versions.
    Incentivized
    Read full review
    Formstack
    • We've had some issues with document formatting when the Formstack document comes through. Nothing outrageous, but it has been very inconvenient and annoying.
    • The Formstack website is not attractive or user friendly.
    • I think it could be clearer to Formstack users that it is a tool that needs another tool, not a tool all its own.
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    No answers on this topic
    Formstack
    Ease of use, nice functionality that saves time
    Read full review
    Support Rating
    Dropbox
    No answers on this topic
    Formstack
    Support was always readily available and happy to assist whenever I had a question or needed help. Great experience every time.
    Incentivized
    Read full review
    Alternatives Considered
    Dropbox
    I was not part of the decision making to acquire the Dropbox tool against any of the other options and competitors. However, I can assume that the fact that we have been using Dropbox File Management for many years and many important files are stored and shared in the tool everyday, the adding of Dropbox Paper should have been felt very natural.
    Incentivized
    Read full review
    Formstack
    Each of the programs above answered a specific call to action. While each addressed a small portion of our need, they never quite fit the bill for what we needed. It was actually a representative from three of the ones above which selected WebMerge. They wanted to sell their product, but knew that we would be unfulfilled if we went with them
    Incentivized
    Read full review
    Return on Investment
    Dropbox
    • Dropbox Paper has allowed all of our employees to be much more productive and on track even when we can't be in the office, which from a management standpoint is a huge positive impact. They know that productivity isn't slowing or lacking when everyone isn't actually sitting in the office under their watchful eye.
    • It has had a huge impact on our turn around time and speed of getting more work and projects completed. The more work you can effectively get done in a time period means more money for the bottom line.
    • It has made the majority of our team members more accountable and reliable when they know everyone is working together on something and each person has their own checklist of items to complete. It is especially helpful that everyone can see the same checklist, so everyone knows what each other is accomplishing.
    Incentivized
    Read full review
    Formstack
    • The return on investment has been very good. It's very cost effective product. Our service team is on the phone and it takes away from the customer service if they are having to input the same information on applications. Web Merge eliminates additional key strokes while giving customers more time to run their business.
    Incentivized
    Read full review
    ScreenShots