Dropbox DocSend vs. WeTransfer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox DocSend
Score 9.6 out of 10
N/A
Dropbox DocSend helps business professionals to securely share and control content. Dropbox DocSend's link-based system is used to set security preferences for each stakeholder, receive notifications each time someone views a file, analyze content performance on a page-by-page basis, and create modern virtual deal rooms. With DocSend, business can offload administrative burdens and securely share the most impactful proprietary information faster. DocSend’s Virtual…
$10
per month per user
WeTransfer
Score 7.7 out of 10
N/A
WeTransfer offers a large file transfer service which includes up to 20 GB transfer with its Pro service, as well as 100 GB of cloud storage.
$12
per month
Pricing
Dropbox DocSendWeTransfer
Editions & Modules
Personal
$10
per month per user
Standard
$45
per month per user
Advanced
$150
per month
Advanced Data Rooms
$180
per month
Pro
$12.00
per month
Offerings
Pricing Offerings
Dropbox DocSendWeTransfer
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dropbox DocSendWeTransfer
Best Alternatives
Dropbox DocSendWeTransfer
Small Businesses
SugarSync
SugarSync
Score 5.8 out of 10
SugarSync
SugarSync
Score 5.8 out of 10
Medium-sized Companies
M‑Files
M‑Files
Score 8.9 out of 10
M‑Files
M‑Files
Score 8.9 out of 10
Enterprises
M‑Files
M‑Files
Score 8.9 out of 10
M‑Files
M‑Files
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dropbox DocSendWeTransfer
Likelihood to Recommend
9.9
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
7.9
(0 ratings)
Performance
-
(0 ratings)
9.0
(0 ratings)
Support Rating
8.0
(0 ratings)
9.6
(0 ratings)
User Testimonials
Dropbox DocSendWeTransfer
Likelihood to Recommend
It's super great for sharing sales collateral, investor pitch slide decks, and other one-time viewing content. It's mainly built for sales but has been a huge benefit as a small startup. It best for PDF content that is okay to be horizontally oriented and scrolled (e.g. the forward and back buttons are on the side of the viewing interface).
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I would definitely recommend WeTransfer - especially the paid version. I feel like all of the shortcomings with the free service (file size limit & content deletion after 7 days) are all fixed when you upgrade your account, and the service is not very expensive. It only costs $12/monthly or $120/annually. WeTransfer makes it so easy to send files, and the additional features such as creating a link to your content & password protection are great. Very straightforward & easy to use.
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Pros
  • Additional information from users who have already downloaded the files or material.
  • Additional information if the download link(s) have been resent.
  • Password encryption if necessary.
  • Email verification for third-party download via email.
  • Add-ons with other platforms and applications, such as Outlook and Gmail.
  • Seal of documents by electronic signature
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  • Sharing large files
  • Accessing files remotely
  • Sharing files remotely
  • Sharing with those who do not have access to our shared drive (clients, vendors, 3rd parties)
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Cons
  • Customer support is an area that is possible to improve, providing an [quick] answer.
  • [Providing] more details about how to interact with the tool, in some cases, is complicated for new users to understand and start to use the program.
  • The collaboration feature can be improved to allow users to have a better experience using the tool and interacting.
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  • The price for Pro is a bit high.
  • A way for free users to save an address book.
  • The offline app isn't as robust as the web client.
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Usability
No answers on this topic
It's smooth, simple, no problems for sending large files. Receiving files is more complicated and has some friction points to be worked out.
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Performance
No answers on this topic
WeTransfer is extremely reliable 99% of the time. There has been twice in 4 years that their service was unavailable due to server outage for several hours.
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Support Rating
I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.
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I've only reached out to WeTransfer support once, but they were prompt, courteous, and answered my question. I assume that future interactions would be the same, I'm looking forward to being a long term customer.
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Alternatives Considered
Our organization previously used ClearSlide but switched to DocSend as a cost savings. It was not made clear during the sales process that DocSend does not natively possess audio conferencing or screen-share capabilities. We had to add on the join.me integration after the fact, which has not worked well. When our contract is up with DocSend we will be moving back to ClearSlide
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I did not choose to use Image Relay, the client did. I really like Image Relay and the fact that you can organize files in different folders, but not the fact that you have to create an account, have access to all the files and folders, and remind passwords. With WeTransfer skipping all these requirements, it is way easier and faster.
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Return on Investment
  • For about $100 you can optimize all
  • Of your pipelines that rely on decks or documents - worth it!
  • The time you’d spend having to send each link to individual clients without tracking is well worth the $100 on the product
  • We’ve been able to close our fundraising round and increase partnerships by utilizing DocSend - would recommend!
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  • I can work faster since it's easy to use and reliable. Some other file transfer platforms have failed me and are too complex to manage.
  • I keep my clients happy - never have they had any issues with a transfer.
  • It is not an exclusive use platform, so I can use it with everyone - even new clients.
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ScreenShots

Dropbox DocSend Screenshots

Screenshot of the granular permissions that give control of what content visitors can access.Screenshot of document analytics that provide insights on the links that have been forwarded to someone that hasn't been engaged with yet. Page-by-page analytics for each viewer of a document reveal any unique interests.Screenshot of the dashboard to manage sensitive documents securely and get real-time deal insights on deals from start to finish with advanced data rooms.