TrustRadius

Drip Ecommerce CRM vs. Retainly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drip Ecommerce CRM
Score 8.0 out of 10
N/A
Drip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they always send the right message, to the right person, at the right time. Drip starts at $41/mo (with email sending and every feature enabled).
$19
per month
Retainly
Score 9.2 out of 10
N/A
Retainly is an automated engagement platform that helps businesses maximize customer retention. The app enables users to automate emails, web push notifications, and SMS messages to retain customers and drive lifetime value. Retention & LTV: Increasingly business leaders are expecting marketing and product teams to play a key role in the growth – and customer retention is the critical platform on which…N/A
Pricing
Drip Ecommerce CRMRetainly
Editions & Modules
Up to 500 people in account
$19
per month
550 - 2,000
$29
per month
2,001 - 5,000
$89
per month
5,001 - 8,000
$124
per month
8,001 - 15,000
$209
per month
15,001 - 22,500
$329
per month
22,501 - 27,500
$409
per month
27,501 - 35,000
$529
per month
35,001 - 50,000
$699
per month
No answers on this topic
Offerings
Pricing Offerings
Drip Ecommerce CRMRetainly
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Drip Ecommerce CRMRetainly
Features
Drip Ecommerce CRMRetainly
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Drip Ecommerce CRM
8.4
Ratings
6% above category average
Retainly
8.3
Ratings
9% above category average
WYSIWYG email editor9.40 Ratings8.80 Ratings
Dynamic content7.00 Ratings9.20 Ratings
Ability to test dynamic content5.10 Ratings9.20 Ratings
A/B testing8.80 Ratings7.70 Ratings
Mobile optimization7.10 Ratings3.60 Ratings
Email deliverability reporting10.00 Ratings9.20 Ratings
List management10.00 Ratings9.20 Ratings
Triggered drip sequences10.00 Ratings9.60 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Drip Ecommerce CRM
6.9
Ratings
11% below category average
Retainly
9.0
Ratings
21% above category average
Dashboards7.70 Ratings8.50 Ratings
Standard reports7.90 Ratings9.20 Ratings
Custom reports5.00 Ratings9.20 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Drip Ecommerce CRM
-
Ratings
Retainly
9.1
Ratings
15% above category average
Lead nurturing automation00 Ratings9.60 Ratings
Lead scoring and grading00 Ratings9.10 Ratings
Data quality management00 Ratings8.20 Ratings
Automated sales alerts and tasks00 Ratings9.60 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Drip Ecommerce CRM
-
Ratings
Retainly
8.5
Ratings
13% above category average
API00 Ratings9.60 Ratings
Role-based workflow & approvals00 Ratings9.60 Ratings
Integration with Salesforce.com00 Ratings6.40 Ratings
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User Ratings
Drip Ecommerce CRMRetainly
Likelihood to Recommend
9.4
(0 ratings)
9.2
(0 ratings)
User Testimonials
Drip Ecommerce CRMRetainly
Likelihood to Recommend
Drip is my top recommendation for most people who have an existing business and audience and want to move beyond basic email broadcast and drip campaigns and start building out more personalized sequences. I don't recommend the tool for people starting out, or for anyone that isn't bringing in solid profit every month as there are cheaper tools out there to get started with.
Steve Palfreyman | TrustRadius Reviewer
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As for me, the workflow creation process is just great. It allows for creating custom interaction with the client base. Also, our team adored the way A/B tests can run as part of different workflows.
Verified User
Anonymous
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Pros
  • I think the workflows from Drip are particularly well done. It is easy to see how someone might work their way through my system.
  • It is easy to set up the campaigns as Drip walks you through each step.
  • Drip shows you how many people have been on your website and how your forms are performing well.
Ellen McDowell | TrustRadius Reviewer
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  • Segments creation
  • Workflow creation
  • Workspace creation
Verified User
Anonymous
Read full review
Cons
  • Pricing is a bit on the higher side but well worth it so long as you're using it
  • Direct integration with Salesmate vs going through Zapier
Matthew Gehrman | TrustRadius Reviewer
Matthew Gehrman
Agency Principal
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  • Analytics can be improved
Verified User
Anonymous
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Alternatives Considered
We decided to move away from Mailchimp when they announced the changes to their service plans. We cast a wide net and ended up boiling it down to Drip, Klaviyo, Omnisend, and Constant Contact. They all have a similar set of features, but Drip was willing to work with us on price instead of simply referring us to their tiered plans. Even though they don't have a direct integration with our e-commerce platform it was obvious they were willing to help us make the connection via their API.
Charles Combs | TrustRadius Reviewer
Charles Combs
Head of Marketing
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Retainly is more user-friendly and less complicated than eSputnik. Retainly does not have odd features you do not need. eSputnik has more email templates and that is why I used to like it a lot. But for me, Retainly is more comfortable now.
Verified User
Anonymous
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Return on Investment
  • We've seen a 45 percent increase in customer survey completions, due to automated reminders and campaigns.
  • We've seen a 10 percent increase in customer traffic on our website.
  • We've seen a 300 percent increase in online credit applications on our website and form conversions.
Conrad Magalis | TrustRadius Reviewer
Conrad Magalis
Marketing Manager
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  • Set - up automated workflow sequences across the customer journey
  • Less manual intervention to manage campaign
  • 15 % Reduce of drop-offs in the customer experience
Verified User
Anonymous
Read full review
ScreenShots

Drip Ecommerce CRM Screenshots

Screenshot of Get a deeper look into when and how often your customers are up to something. Tracking Events in Drip lets you understand all the times someone takes a peek at their favorite product, when they make a purchase, and more so you can personalize experiences based on real-life behaviors and engagement.Screenshot of Not only do Tags help you quickly see how people interact with your brand, but they also provide an intuitive way of segmenting your people when it comes time to tailor your messaging.Screenshot of Drip’s one-time setup makes it simple to start collecting all the revenue attribution data you need in one place for confident decision-making for the long haul.

Retainly Screenshots

Screenshot of Here you can access your project overview and other important project-wide information.Screenshot of Create simple and extended dynamic Segments.Screenshot of Create new and manage existing workspaces.Screenshot of Connect Retainlys' and 3d party integrations.Screenshot of Access and create automated workflows, review workflow analytics.