TrustRadius

Dragon vs. Pindrop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dragon
Score 9.0 out of 10
N/A
N/AN/A
Pindrop
Score 8.0 out of 10
N/A
Pindrop in Atlanta offers telephone fraud detection technology, Phoneprinting, as part of their fraud prevention services for call centers that use voice analytic technology to prevent telephone fraud. Pindrop's authentication helps contact centers authenticate legitimate callers to reduce call handle times, enable personalization, and improve customer experience.N/A
Pricing
DragonPindrop
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DragonPindrop
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DragonPindrop
Best Alternatives
DragonPindrop
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Testimonials
DragonPindrop
Likelihood to Recommend
Sound Business Systems
Dragon is well suited for occasional dictation whereas for short tasks it may be less appropriate. Step by step commands can take a lot of time to program however these would be worthwhile long term if it is a repetitive task. Dragon is a new language to learn and this can be overwhelming. By following the guide this will support you for future use and it is possible to learn by using the "click" command which replicates the mouse click. With this scenario you can say what you see for example in Word, say click home then click centre which will centre the document
RH
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Pindrop
No answers on this topic
Pros
Sound Business Systems
  • Speech recognition
  • automation
  • transcription
RH
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Pindrop
No answers on this topic
Cons
Sound Business Systems
  • Program complex keyboard shortcuts
  • known issues with understanding medical terms
  • Need to be quicker
RH
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Pindrop
No answers on this topic
Usability
Sound Business Systems
Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.
RH
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Pindrop
No answers on this topic
Alternatives Considered
Sound Business Systems
You can train in unknown words and use autotext. It learns my writing style and uses AI algorithms to understand context of dictation. Dragon works on all applications instead of googles service that will work online only. Can program Dragon commands to complete repetitive sentences. Dragon can open websites and documents entirely by voice whereas Google's is cloud based.
RH
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Pindrop
No answers on this topic
Return on Investment
Sound Business Systems
  • Cost
  • Delay
  • Learning time
RH
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Pindrop
No answers on this topic
ScreenShots