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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dragon

    Score9 out of 10
    N/AN/AN/A

    Genesys IVR

    Score8 out of 10
    N/AGenesys provides IVR (interactive voice response) products and services.N/A
    Pricing
    DragonGenesys IVR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DragonGenesys IVR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DragonGenesys IVR
    Small Businesses
    Dragon Speech Recognition
    Score9 out of 10
    Dragon Speech Recognition
    Score9 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    Verint Speech and Text Analytics
    Score8.4 out of 10
    Verint Speech and Text Analytics
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DragonGenesys IVR
    Likelihood to Recommend
    -
    (0 ratings)
    9.3
    (2 ratings)
    User Testimonials
    DragonGenesys IVR
    Likelihood to Recommend
    Sound Business Systems
    Dragon is well suited for occasional dictation whereas for short tasks it may be less appropriate. Step by step commands can take a lot of time to program however these would be worthwhile long term if it is a repetitive task. Dragon is a new language to learn and this can be overwhelming. By following the guide this will support you for future use and it is possible to learn by using the "click" command which replicates the mouse click. With this scenario you can say what you see for example in Word, say click home then click centre which will centre the document
    Incentivized
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    Genesys
    Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
    Incentivized
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    Pros
    Sound Business Systems
    • Speech recognition
    • automation
    • transcription
    Incentivized
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    Genesys
    • Route large volume of clients to the correct queue
    • Enable customization of IVR messages and routing
    • Enable flexibility to control which specific clients get routed to with teams or agents.
    Incentivized
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    Cons
    Sound Business Systems
    • Program complex keyboard shortcuts
    • known issues with understanding medical terms
    • Need to be quicker
    Incentivized
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    Genesys
    • UI Could be made more user friendly
    • Better reporting capabilities
    • Code Versioning
    Incentivized
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    Usability
    Sound Business Systems
    Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.
    Incentivized
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    Genesys
    No answers on this topic
    Alternatives Considered
    Sound Business Systems
    You can train in unknown words and use autotext. It learns my writing style and uses AI algorithms to understand context of dictation. Dragon works on all applications instead of googles service that will work online only. Can program Dragon commands to complete repetitive sentences. Dragon can open websites and documents entirely by voice whereas Google's is cloud based.
    Incentivized
    Read full review
    Genesys
    Tested this software. I did not find it met our business needs
    Incentivized
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    Return on Investment
    Sound Business Systems
    • Cost
    • Delay
    • Learning time
    Incentivized
    Read full review
    Genesys
    • Enhanced CX
    • A useful touchpoint in the customer journey
    • Taking Digital Banking to the next level
    Incentivized
    Read full review
    ScreenShots