DonorDock vs. Salesforce Nonprofit Cloud

DonorDock's customer service team is excellent. From the initial contact with the sales team, through the onboarding process with the education team, to the data imports, everyone is very supportive, knowledgeable, and responsive. I couldn't be happier throughout the whole process. For example, when I was doing the data imports, Carolyn was very helpful. We had a virtual meeting, and she guided me through the steps. When I was importing the data on my own, some problems occurred, and she quickly identified the issue and helped me adjust my data for a successful import!

Incentivized

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.

Incentivized

• Easy to use, simple, fast
• Built in recommendations and notifications
• Easy reporting
• Online giving
• Affordable
• Simple to get started
• Scalable as we grow

• Lots of connection points. I can associate a contact with an organization, an event and a donation, easily bouncing between them and pulling reports accordingly. Love this!
• This system has many more features than we will ever actually use but I love that because when we have a new idea or want to try something out we don't have to switch systems, we just have to dig a little deeper into salesforce and they probably have a solution waiting for us already.
• Salesforce is great at training! I love their trailhead and have used it a lot, especially when I was just getting to know the system. It is easy, fun, informative, and always there to teach me something new. I can also go at my own pace instead of many people's models of training through webinars that are almost always at inconvenient times.

Incentivized

• I can't think of any.

Incentivized

• Learning curve - very powerful, but takes time to learn
• Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
• Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system

Incentivized

There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!

Incentivized

The platform is easy to use and the step-by-step instruction was helpful!

Incentivized

I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out

Incentivized

I would say the support for Salesforce for Nonprofits is overall pretty great, as they offer many avenues to find the information you need and offer nonprofits the ability to work with Salesforce-trained volunteers or professional for free, which is useful especially during the customization process. I will say that I have often encountered situations where I needed to figure out certain information that I could not find even amongst the vast network of knowledge they provide.

Incentivized

I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.

Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.

Incentivized

• Greater engagement across the organization with our CRM
• Greater engagement with donors.

• Salesforce for nonprofits is our source of truth for donor and member data.
• It's made a world of difference to know we only have to look in one place for an address or donation history.
• We have yet to connect Salesforce with our financial software (QBO) given the cost of the third-party connectors though I am investing a fewer lower cost options I have just found.

Incentivized