Dokan vs. Ecwid by Lightspeed

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

Incentivized

[Ecwid is] very well suited for small businesses. Extremely flexible and easy to manage from my mobile device. Extremely easy to use. When I finally discovered Ecwid, I was shocked that I hadn't heard more about it or that it had become more popular than Shopify. I think it is far superior to Shopify.

• Intuitive back-end functions.
• User-friendly front-end interface.
• Bug fixes and improvements are done often and regularly.

Incentivized

• Clarity - there has been very little confusion and need to reach out to Customer Support for help
• Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
• Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

• Sign-up procedure could be more explanatory for vendors.
• Sign-up validations could be improved.
• Support for multi-currency and multilingual shops needs to be improved.

Incentivized

• In my experience, there is an issue with Ecwid's ability to enable customization of our specific Shipping requirements. In South Africa, we have to be very mindful of the associated costs for online shoppers. We cannot do the required level of customization in Ecwid that we need to offer potential clients the best service and online shopping experience.
• The available store front design templates are very limited.
• I have had to move to another platform that will allow for customization of the shipping process together with our integrated shipping partner company in South Africa. (MDS Collivery).

Incentivized

The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.

Incentivized

Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

Incentivized

So easy to use. Nice aesthetics and very intuitive. This was key to starting up quickly. I could find everything easily and it had enough customization options, but not too many. Was able to use much of the standard offerings to customize to my rental business, instead of having to subscribe to expensive rental management software.

Always available. Very reliable

Good overall performance both in desktop and mobile

The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

Incentivized

I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.

Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate

We began our journey using Squarespace and Square exclusively, then ran into complications. A fellow small business owner recommended Ecwid (she had experienced similar issues with Squarespace) and we quickly made the swap/integration and have never regretted it. We've considered transitioning our website from Squarespace to Shopify, but need Ecwid to continue to be operational regardless.

Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services

• Positive impact on small to medium shops.
• Needs good advertisement and features to get large shops to sign up.
• Needs more bulk product import and management features.

Incentivized

• Ecwid has positively impacted our ROI because it provides a very secure platform which allows us to easily certify our PCI Compliance requirements as they are a Tier 1 PCI Certified company so we can be confident they have the right security systems in place which is important to our customers.

Incentivized