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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign

    Score8.3 out of 10
    N/ADocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

    $15

    per month

    ziplogix Digital Ink

    Score7 out of 10
    N/Aziplogix Digital Ink is an electronic signature software offering from ziplogix. It includes features such as specific design for the real estate industry and digitally signing documents.N/A
    Pricing
    DocuSignziplogix Digital Ink
    Editions & Modules
    Personal
    $15
    per month
    Real Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per month
    Standard
    $40
    per month
    Business Pro
    $60
    per month
    Advanced Solutions
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    DocuSignziplogix Digital Ink
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    DocuSignziplogix Digital Ink
    Considered Both Products
    DocuSign
    Chose DocuSign
    Digital Ink is offered free for realtors thru their document program. Most people don't realize that once the document is signed and forwarded to another person, some or all signatures have magically disappeared. Often they are also signed with initials that are so small they …
    Incentivized
    ziplogix
    No answer on this topic
    Key User Insights
    Would buy again
    84%
    Would buy again
    75 Answers
    No answers on this topic
    Delivers good value for the price
    83%
    Delivers good value for the price
    62 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    78 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    59 Answers
    No answers on this topic
    Implementation went as expected
    86%
    Implementation went as expected
    63 Answers
    No answers on this topic
    Best Alternatives
    DocuSignziplogix Digital Ink
    Small Businesses
    Foxit eSign
    Score9.8 out of 10
    Foxit eSign
    Score9.8 out of 10
    Medium-sized Companies
    MSB Docs
    Score9.4 out of 10
    MSB Docs
    Score9.4 out of 10
    Enterprises
    Conga Sign
    Score7.8 out of 10
    Conga Sign
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSignziplogix Digital Ink
    Likelihood to Recommend
    4.6
    (155 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    7.0
    (12 ratings)
    -
    (0 ratings)
    Usability
    3.9
    (13 ratings)
    8.0
    (1 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (46 ratings)
    8.0
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSignziplogix Digital Ink
    Likelihood to Recommend
    DocuSign
    I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
    Incentivized
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    ziplogix
    Because it's built into the ZipForms software it's far easier than having to personally load most signatures if other software is used which isn't integrated automatically.
    Incentivized
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    Pros
    DocuSign
    • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
    • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
    • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
    • The recipient can save the document after signing, so they too have their own electronic copy for their records
    Incentivized
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    ziplogix
    • Fairly easy for the end user to click and sign
    • Signature lines, initials, and dates are often automatically populated
    • The software keep an archive of signed documents
    Incentivized
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    Cons
    DocuSign
    • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
    • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
    • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
    Incentivized
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    ziplogix
    • Doesn't always have auto-populated initial, signature, and date boxes
    • Sometimes the software is slow or non-responsive
    • Sometimes clients complain about error messages they get or don't seem to figure out they need to click somewhere to "finish signing"
    Incentivized
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    Likelihood to Renew
    DocuSign
    I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
    Incentivized
    Read full review
    ziplogix
    No answers on this topic
    Usability
    DocuSign
    Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
    Incentivized
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    ziplogix
    it can do pretty much everything I need - just can be slow and cumbersome at times between pages.
    Incentivized
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    Reliability and Availability
    DocuSign
    It does not go down. I have had zero issues with DocuSign, approaching 4 years.
    Incentivized
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    ziplogix
    No answers on this topic
    Performance
    DocuSign
    Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
    Incentivized
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    ziplogix
    No answers on this topic
    Support Rating
    DocuSign
    I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
    Incentivized
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    ziplogix
    I've only had to reach out to customer service a couple of times for login issues, but they were helpful.
    Incentivized
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    Online Training
    DocuSign
    Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
    Incentivized
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    ziplogix
    No answers on this topic
    Implementation Rating
    DocuSign
    Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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    ziplogix
    No answers on this topic
    Alternatives Considered
    DocuSign
    I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
    Incentivized
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    ziplogix
    ZipLogix is a bit slower and more cumbersome of an interface than Adobe Sign, but again, automatic integration is key. Annoying that on Adobe Sign when adding a signature field it doesn't automatically add a date signed field, whereas ZipLogix DIgital Ink 1.0 does, but not 2.0
    Incentivized
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    Scalability
    DocuSign
    In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
    Incentivized
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    ziplogix
    No answers on this topic
    Return on Investment
    DocuSign
    • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
    • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
    • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
    Incentivized
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    ziplogix
    • Biggest advantage is the speed of use since already integrated into ZipForms
    • Free as a part of ZipForms
    Incentivized
    Read full review
    ScreenShots

    DocuSign Screenshots

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