Document360 vs. Support.cc by 500apps

Document360

13 Reviews and Ratings

Support.cc by 500apps

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Document360	Score9.2 out of 10	Mid-Size Companies (51-1,000 employees)	Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.	N/A
Support.cc by 500apps	N/A	N/A	Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like Facebook or Twitter. Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and…	$0

Pricing

Document360

Support.cc by 500apps

No answers on this topic

All-in-One Suite: $14.99
per month per user

Pricing Offerings
Document360	Support.cc by 500apps
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

No setup fee

$14.99 per month per user

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Community Pulse
Key User Insights
	Document360	Support.cc by 500apps
Considered Both Products	Kovai.co No answer on this topic	500apps No answer on this topic
	Would buy again
	100% Would buy again 8 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 8 Answers	No answers on this topic
	Happy with the feature set
	88% Happy with the feature set 7 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 7 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 8 Answers	No answers on this topic

Best Alternatives
	Document360	Support.cc by 500apps
Small Businesses	Slite Score2.9 out of 10	Help Scout Score7.9 out of 10
Medium-sized Companies	Guru Score9.5 out of 10	LiveAgent Score9.7 out of 10
Enterprises	Bloomfire Score8.4 out of 10	Front Score7.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Document360	Support.cc by 500apps
Likelihood to Recommend	10.0 (8 ratings)	- (0 ratings)
Usability	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Document360	Support.cc by 500apps
Likelihood to Recommend	Kovai.co DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team Verified User Read full review	500apps No answers on this topic
Pros	Kovai.co The support team at DOC360 is truly outstanding. What sets them apart is their exceptional availability and transparency Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience Verified User Read full review	500apps No answers on this topic
Cons	Kovai.co Adding support to include large videos and images online. Integration with Salesforce. Auto correct spellings and word suggestion. Incentivized Jenil Desai Staff Software Engineer Read full review	500apps No answers on this topic
Usability	Kovai.co Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant Verified User Read full review	500apps No answers on this topic
Alternatives Considered	Kovai.co Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool. Rohit Pradeep Duty Manager Read full review	500apps No answers on this topic
Return on Investment	Kovai.co It boasts expectional customer support with a highly responsive team. Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs The user interface is straightforward and intuitive $20,000 annual savings in creating SOP documents. $30,000 annual savings+ for customer -facing how to documents 10 x improvements of speed of documents getting to our customers Verified User Read full review	500apps No answers on this topic
ScreenShots	Document360 Screenshots	Support.cc by 500apps Screenshots