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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Document360

    Score9.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.N/A

    Knowmax

    N/AN/AKnowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots. Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.N/A
    Pricing
    Document360Knowmax
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Document360Knowmax
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Document360Knowmax
    Considered Both Products
    Kovai.co
    No answer on this topic
    Knowmax
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    User Ratings
    Document360Knowmax
    Likelihood to Recommend
    10.0
    (8 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Document360Knowmax
    Likelihood to Recommend
    Kovai.co
    DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
    Read full review
    Knowmax
    No answers on this topic
    Pros
    Kovai.co
    • The support team at DOC360 is truly outstanding.
    • What sets them apart is their exceptional availability and transparency
    • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience
    Read full review
    Knowmax
    No answers on this topic
    Cons
    Kovai.co
    • Adding support to include large videos and images online.
    • Integration with Salesforce.
    • Auto correct spellings and word suggestion.
    Incentivized
    Read full review
    Knowmax
    No answers on this topic
    Usability
    Kovai.co
    Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant
    Read full review
    Knowmax
    No answers on this topic
    Alternatives Considered
    Kovai.co
    Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
    Read full review
    Knowmax
    No answers on this topic
    Return on Investment
    Kovai.co
    • It boasts expectional customer support with a highly responsive team.
    • Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
    • The user interface is straightforward and intuitive
    • $20,000 annual savings in creating SOP documents.
    • $30,000 annual savings+ for customer -facing how to documents
    • 10 x improvements of speed of documents getting to our customers
    Read full review
    Knowmax
    No answers on this topic
    ScreenShots

    Document360 Screenshots

    Screenshot of the Eddy AI assistantScreenshot of an AI promptScreenshot of an example of the customization optionsScreenshot of the Document360 dashboardScreenshot of the analytics and reporting featureProduct screenshot