Dispatch vs. WorkWave Route Manager

Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.

Incentivized

WorkWave Route Manager is good for companies that are planning routes with multiple stops and multiple trucks. If your company is using whole truckloads to single locations, then WorkWave is not as helpful.

Incentivized

• Easy to set up
• Good integration with customer notification
• Streamlined set up process and support

Incentivized

• The variability of the routes.
• Able to put constraints on loads so we aren't overweight.
• Be able to let customer know approximate delivery time.

Incentivized

• Buggy desktop app interface
• Mobile app needs a lot of improvement
• Login for vehicles can be a bit tricky

Incentivized

• Historic export of orders.

Incentivized

Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.

Incentivized

We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.

Incentivized

The other programs we tried were for UPS that had constant routes. They didn't work for us and were not very user-friendly.

Incentivized

• Dispatch gives us the ability to track orders that have shipped locally
• Digital footprint
• Reduction of carbon emissions using paper products

Incentivized

• Reduced miles driven.
• Improved customer communication.

Incentivized