TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Flock

    Score9.1 out of 10
    N/AFlock is a collaborative business messaging application, designed to compete with Slack. The app is presented as a fast and reliable means of communication, and is available in a free edition for teams of up to twenty members.

    $0

    for teams of 1-20 members

    Pricing
    DiscordFlock
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    Starter
    $0
    for teams of 1-20 members
    Pro
    $6
    per month per user (ideal for teams of 20-100 users)
    Enterprise
    Contact Sales
    for organizations of 100+ members
    Offerings
    Pricing Offerings
    DiscordFlock
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    DiscordFlock
    Considered Both Products
    Discord
    No answer on this topic
    Titan.Mail
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    No answers on this topic
    Features
    DiscordFlock
    Project Management
    Comparison of Project Management features of Discord and Flock
    Feature
    Discord
    8.2
    23 Ratings
    7% above category average
    Flock
    7.6
    10 Ratings
    1% below category average
    Task Management8.48 Ratings8.38 Ratings
    Gantt Charts9.01 Ratings8.05 Ratings
    Scheduling8.06 Ratings9.38 Ratings
    Workflow Automation7.05 Ratings7.78 Ratings
    Mobile Access9.221 Ratings8.310 Ratings
    Search8.719 Ratings7.38 Ratings
    Visual planning tools7.04 Ratings4.05 Ratings
    Communication
    Comparison of Communication features of Discord and Flock
    Feature
    Discord
    7.9
    23 Ratings
    0% above category average
    Flock
    8.0
    10 Ratings
    1% above category average
    Chat9.523 Ratings9.710 Ratings
    Notifications9.222 Ratings9.310 Ratings
    Discussions9.523 Ratings8.310 Ratings
    Surveys8.014 Ratings8.06 Ratings
    Internal knowledgebase9.112 Ratings5.05 Ratings
    Integrates with GoToMeeting10.02 Ratings10.01 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings8.06 Ratings
    Integrates with Outlook4.01 Ratings6.04 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and Flock
    Feature
    Discord
    7.7
    22 Ratings
    2% below category average
    Flock
    6.4
    9 Ratings
    20% below category average
    Versioning6.89 Ratings7.56 Ratings
    Video files7.222 Ratings7.07 Ratings
    Audio files6.721 Ratings7.07 Ratings
    Document collaboration6.510 Ratings7.09 Ratings
    Access control8.212 Ratings4.06 Ratings
    Advanced security features7.69 Ratings4.06 Ratings
    Integrates with Google Drive10.01 Ratings7.07 Ratings
    Device sync8.312 Ratings7.58 Ratings
    Best Alternatives
    DiscordFlock
    Small Businesses
    Flock
    Score9.1 out of 10
    Google Keep
    Score9.9 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscordFlock
    Likelihood to Recommend
    8.1
    (23 ratings)
    9.1
    (10 ratings)
    Usability
    8.0
    (2 ratings)
    9.3
    (4 ratings)
    Support Rating
    9.2
    (3 ratings)
    8.8
    (3 ratings)
    User Testimonials
    DiscordFlock
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Titan.Mail
    Flock is very well suited in scenarios where individuals must communicate via chat. It also works great when teams need to communicate via group chat messages. File and document sharing is another area where Flocks works well. Channels are used for discussions on specific topics or organization-wide announcements. Flock may be less appropriate when you use it for voice and video calls. Where.
    Incentivized
    Read full review
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Titan.Mail
    • Networked phones are a thing of past now. We don’t have to stop what we are doing to receive phone calls currently because Flock can do that
    • It is now easy to send messages to many people at the same time, all we need to do is to add all the contants in the chat and select all to send a message
    • This software has an in-built to-do-list which allows us to assign tasks to different people or users and then supervise each independently
    Incentivized
    Read full review
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Titan.Mail
    • A tool is only good if people use it. Some of the artists I work with found it too complex (though I don't think they really gave it a good shot).
    • We used it heavily for about six months and it didn't hit too many other big negative points.
    Incentivized
    Read full review
    Likelihood to Renew
    Discord
    No answers on this topic
    Titan.Mail
    We would likely to renew use of Flock for our organization since it meets most of the requirements of team collboration and communication for a small group like us. Most of our Flock users like it's features and use it extensively for day-to-day work. We are quite optimistic about it's future updates.
    Incentivized
    Read full review
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
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    Titan.Mail
    It is good to give what an app deserves, Flock is very efficient and effective app to manage the all day to day activities and communicate across all team members, create groups, share files, send reminders schedule reminders for each group or persons and share notes.Pin files and search any messages from anyone with advanced filters. It's a great app.
    Incentivized
    Read full review
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Titan.Mail
    We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
    Incentivized
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    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
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    Titan.Mail
    Flock as mentioned takes the best of all these apps and improves upon them. Flock's UI was exactly what we were looking for and Flock doesn't overcharge small teams for search functional or messaging. It just offers a great product at a great price combined with great support. Their chat ticket system works almost immediately.
    Incentivized
    Read full review
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Titan.Mail
    • Organizing notes manually has been drastically reduced. Flock folders and chats are perfect for keeping each file separate.
    • We have not missed one calendar event with Flocks integration of our Google Calendar.
    • Being able to cut out or $99/month case management software has saved a ton of money each month.
    Incentivized
    Read full review
    ScreenShots

    Flock Screenshots

    Product screenshotProduct screenshotProduct screenshot