TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Element

    Score7 out of 10
    N/AElement is a Matrix-based end-to-end encrypted (E2EE) secure collaboration and messaging app. It provides instant messaging, voice and video calls, screen sharing and file sharing; for 1:1s to chat rooms. It’s available to use across Web, Android, iOS, macOS, Windows & Linux. Its decentralised design delivers digital sovereignty, enabling deployment on-premise or through any cloud provider. Element Matrix Services (EMS) provides a SaaS version of Element, in order to…

    $2

    Minimum 5 users

    Pricing
    DiscordElement
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    Nickel
    $2 per user per month
    Minimum 5 users
    Silver
    $3 per user per month
    Minimum 25 users
    Gold
    $4 per user per month
    Minimum 100 users
    Platinum
    Contact sales
    Platinum (On-premise)
    Contact sales
    Offerings
    Pricing Offerings
    DiscordElement
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 5 users
    Additional Details
    More Pricing Information
    Community Pulse
    DiscordElement
    Considered Both Products
    Discord
    No answer on this topic
    Element
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    No answers on this topic
    Features
    DiscordElement
    Project Management
    Comparison of Project Management features of Discord and Element
    Feature
    Discord
    8.2
    23 Ratings
    6% above category average
    Element
    -
    Ratings
    Task Management8.48 Ratings00 Ratings
    Gantt Charts9.01 Ratings00 Ratings
    Scheduling8.06 Ratings00 Ratings
    Workflow Automation7.05 Ratings00 Ratings
    Mobile Access9.221 Ratings00 Ratings
    Search8.719 Ratings00 Ratings
    Visual planning tools7.04 Ratings00 Ratings
    Communication
    Comparison of Communication features of Discord and Element
    Feature
    Discord
    7.9
    23 Ratings
    0% below category average
    Element
    -
    Ratings
    Chat9.523 Ratings00 Ratings
    Notifications9.222 Ratings00 Ratings
    Discussions9.523 Ratings00 Ratings
    Surveys8.014 Ratings00 Ratings
    Internal knowledgebase9.112 Ratings00 Ratings
    Integrates with GoToMeeting10.02 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
    Integrates with Outlook4.01 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and Element
    Feature
    Discord
    7.7
    22 Ratings
    2% below category average
    Element
    -
    Ratings
    Versioning6.89 Ratings00 Ratings
    Video files7.222 Ratings00 Ratings
    Audio files6.721 Ratings00 Ratings
    Document collaboration6.510 Ratings00 Ratings
    Access control8.212 Ratings00 Ratings
    Advanced security features7.69 Ratings00 Ratings
    Integrates with Google Drive10.01 Ratings00 Ratings
    Device sync8.312 Ratings00 Ratings
    User Ratings
    DiscordElement
    Likelihood to Recommend
    8.1
    (23 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    DiscordElement
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Element
    No answers on this topic
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Element
    No answers on this topic
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Element
    No answers on this topic
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Element
    No answers on this topic
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Element
    No answers on this topic
    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Element
    No answers on this topic
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Element
    No answers on this topic
    ScreenShots

    Element Screenshots

    Screenshot of Collaboration widgetsScreenshot of Connect with other apps