Directly vs. kwiqreply

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.8 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
kwiqreply
Score 0.0 out of 10
N/A
kwiqreply is a one stop WhatsApp Business API and CRM helpdesk platform that provides a shared inbox to be used with teammates. It helps the user communicate with customers on WhatsApp, Send Automated Messages, and Integrate Chatbots.N/A
Pricing
Directlykwiqreply
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Directlykwiqreply
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$33 per month
Additional Details
More Pricing Information
Community Pulse
Directlykwiqreply
Best Alternatives
Directlykwiqreply
Small Businesses
Front
Front
Score 7.1 out of 10
Front
Front
Score 7.1 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Directlykwiqreply
Likelihood to Recommend
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
Directlykwiqreply
Likelihood to Recommend
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
  • customer messaging management
  • IVR
  • Branding
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Cons
  • support
  • moderation
  • termination process
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Alternatives Considered
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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No answers on this topic
ScreenShots

kwiqreply Screenshots

Screenshot of kwiqreply's Homepage