Directly vs. iAdvize

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.8 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
iAdvize
Score 9.0 out of 10
N/A
iAdvize is a conversational marketing and customer communication platform, designed to provide an interactive and immersive sales channel with Live Shopping, to support the digital customer journey. iAdvize also boasts a unique geo-routing solution that allows customers to interact with the nearest store, to increase customer traffic conversions and boosting aggregate traffic to stores.N/A
Pricing
DirectlyiAdvize
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyiAdvize
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DirectlyiAdvize
User Ratings
DirectlyiAdvize
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
DirectlyiAdvize
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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iAdvize
No answers on this topic
Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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iAdvize
No answers on this topic
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
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iAdvize
No answers on this topic
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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iAdvize
No answers on this topic
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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iAdvize
No answers on this topic
ScreenShots