Diligent One Platform vs. ServiceNow Governance, Risk, and Compliance

Board member meetings and discussions around governance, compliance, financial risk analysis, and risk management. The sharing of confidential documents is very secure and well-suited to use. The security of discussion is a great feature among members and leadership. Business record management is easily shared and managed, and we’re very pleased with the outcome.

Incentivized

ServiceNow is well suited for company wide messages as they pertain to trainings or information that affect all employees. A scenario where the system has been less appreciated is a mass message that confuses a variety of business units within our company who were not assigned a specific training or the change/message does not affect their day to day.

Incentivized

• Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
• We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
• It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.

Incentivized

• ServiceNow GRC is easily configurable. It does not require an extremely large team to support a decent size company.
• While out of the box it does not deliver functionality offered by other GRC competitors, it can easily be designed. And by giving you the ability to design, you can make it fit your program with relative ease.
• Cost benefit if ServiceNow is already leveraged within the environment. Deploying GRC capabilities comes at the cost of extra licenses.

Incentivized

• Improve the TPRM functionality
• Improve the functionality and features of Risk Manager to be more complete so that it covers the whole spread from ERM to individual risk assessments.
• Improve their overall UI/UX.
• Provide a lot more ready robots for customers to use for all the basic areas. For e.g. user access udit for source repos from different vendors, etc.

Incentivized

• Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
• Easier way to implement workflow.
• Offering better metrics without buying add-on tools.

Incentivized

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

Incentivized

HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.

Incentivized

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

Incentivized

I was not involved in the implementation, but i do think the interface works well and is a great tool to centralize our compliance program. I'm currently in the process of exploring many of the advanced features and using the Diligent Academy to learn about some of these exciting features to add value to our organization. I recently attended a CPE and was very impressed with the presenters and their energy and knowledge of the product

Incentivized

The tool is extremely rigid in its definitions. We tried to implement it for almost a year and nothing happen. One time a team member made a mistake and uploaded a wrong list risks to it was not possible to eliminate any of them we had to take the database down, erase everything and start all over. DIligent One is very manageable on that front

Incentivized

We performed these assessments manually for years before selecting ServiceNow GRC. Other companies we assessed were Modulo and Metric Stream. Our takeaway from the other companies was that they seemed too simplistic to handle the needs of an Oracle EBS R12 ERP and our other systems. Further, we liked the reporting elements that came out of the box from ServiceNow.

Incentivized

• A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.

Incentivized

• Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.

Incentivized