DigitalGenius vs. SoDash (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DigitalGenius	N/A	Enterprise companies (1,001+ employees)	According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London…	N/A
SoDash (discontinued)	Score8 out of 10	N/A	SoDash was a SaaS based customer engagement management tool that used intelligent prioritisation and instant message routing across social channels to support businesses in providing customer service functions. The product is no longer available.	$28 per month

We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT.

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Best Alternatives
	DigitalGenius	SoDash (discontinued)
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Khoros Service Score8.9 out of 10	Khoros Service Score8.9 out of 10
Enterprises	Brand Embassy (discontinued) Score7.9 out of 10	Brand Embassy (discontinued) Score7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DigitalGenius	SoDash (discontinued)
Likelihood to Recommend	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	DigitalGenius	SoDash (discontinued)
Likelihood to Recommend	DigitalGenius No answers on this topic	Discontinued Products SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see. Incentivized Tony Ahn Chief Digital Strategist Read full review
Pros	DigitalGenius No answers on this topic	Discontinued Products SoDash covers more social media sources than any other tool on the market. SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily. SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are. SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background. Incentivized Tony Ahn Chief Digital Strategist Read full review
Cons	DigitalGenius No answers on this topic	Discontinued Products The 14 day free trial was not fully functional, so I was not able to demo all its features. Incentivized Tony Ahn Chief Digital Strategist Read full review
Alternatives Considered	DigitalGenius No answers on this topic	Discontinued Products We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition. Incentivized Tony Ahn Chief Digital Strategist Read full review
Return on Investment	DigitalGenius No answers on this topic	Discontinued Products It allows one customer service agent to do the work of two. Incentivized Tony Ahn Chief Digital Strategist Read full review
ScreenShots	DigitalGenius Screenshots

DigitalGenius vs. SoDash (discontinued)

DigitalGenius

SoDash (discontinued)

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