Dialpad Support vs. Simplify360

I think the Dialpad Support provides a great way to speed up calls being directed to the right department but also provides the added safety of detailed information so that calls are not lost in the shuffle. The ability to better educate new folks on how to route calls and take some of the note-taking about who is calling and why off their plate is great.

Incentivized

To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered

• Receiving calls without any lags
• Tracking missed calls
• Gives full access of the Queue
• List of calls with Customer Number
• Best part is List of calls shows with Customer Name
• Access to Voicemails
• Viewing at any messages
• Sending messages to the customers

Incentivized

• Great and interactive UI; easy to set-up profile
• seamless flow in monitoring, engagement and campaign analytics
• Very powerful Twitter and FAcebook Insights

• Live Dashboard should show more Bigger text otherwise agent cannot see by big monitors located in office!
• Waiting for Dialpad Ai which will never available in Japan
• Never understand the call journey who hung up the phone
• When PC shut down, agent should be Off duty but still Available and call rings.
• Support chat use weird Japanese
• Never provide update information beforehand which sometime make confusion and troubles that Google cloud platform made

Incentivized

• I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains.

I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.

Support team of Simplify360 is amazing and they are flexible. There is no other tool on earth which is so customizable, but here the team is open for changes and take a hit on their product pipeline to deliver satisfaction to you

It's a great tool for our department! We're still trying to figure out how to best utilize all of the capabilities and have not yet explored all it can do. So far, we love it, but know there's more it can do!

Incentivized

I have never contacted support.

Incentivized

Dialpad is so much better than Sisco. Oh my, when I had to use that there were always major outages. At the time i worked for a phone company that was based off of commission so once Sisco when out, so did my money. It was so aggravating. I have never had a issue with Dialpad where my phone has gone completely out

Incentivized

In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate

• The callback feature has saved clients a lot of hold time
• The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent
• The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it

Incentivized

• Reduction of weekly and monthly report building time by over 70%
• Lead generation increased by over 30%.
• Online brand negativity neutralized by over 80%.